Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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My new job offers a discount so I…
My new job offers a discount so I called. The staff member was great and the rate was really good. You also insure birds.
Insurer: Nationwide
By: David Walker
Helpful, responsive staff.
The chat support were very helpful and caring, answered my question and helped me with my concern as needed.
Insurer: Fetch
By: Guest
Overall pretty great
Submission process was super easy using the app. Not a bad waiting time for results either. Communication of the steps while waiting was greatly appreciated too. The explanation of benefits responses were hard to understand but that’s mostly on me since those things usually read like Sanskrit to me. One Star shy of 5 was making the EOB a little more simple for folks like myself. All in all, we appreciate the good coverage and simple submission process.
Insurer: Fetch
By: Jennifer
Shameful service—avoid this company!
Over a year ago, we rescued a sick 6-week-old puppy. Thanks to excellent veterinary care, he was nursed back to 100% health, clearing all infections and testing completely negative across the board. A year later, we signed up for Embrace Insurance through a recommendation from a veteran service. After a recent move, we submitted three routine claims (for allergies and an upset stomach). What followed was months of abysmal customer service. They dragged us through incompetent procedures, constantly blaming delays on "IT issues," only to ultimately deny every single claim. Taking advantage of veterans and pet owners who just want to care for their animals is shameful. Save yourself the headache and avoid this company.
Insurer: Embrace
By: Damian Scott
Claims are seamless and processed…
Claims are seamless and processed quickly. Customer service is always very helpful.
Insurer: Fetch
By: Linda
They make it very easy for you to file…
They make it very easy for you to file claims and let you know in a timely manner of their review
Insurer: Pumpkin
By: Bryan McCarron
Great customer service!
Great customer service with rep, Alex!
Insurer: Nationwide
By: Jamila Hooker
I am so happy I have SPOT
I am so happy I made the decision to get insurance for my boy. I didn’t have pet insurance for my last dog and that was a BIG mistake! SPOT makes the process so easy! I am very pleased with the plan that I chose. Customer service is super helpful but I haven’t needed their help much! The app is very user friendly.
Insurer: Spot
By: Danielle Lyman
Service was easy ,fast and friendly
Service was easy ,fast and friendly. I was able to get a pre approval for my claim and when my official claim was approved my reimbursement was in my account in minutes. Pumpkin was there when we needed it most, we are very happy the service and so is our Pup!
Insurer: Pumpkin
By: Liz