Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nadine was so helpful in getting Kiwi insured!
Nadine was so helpful in getting Kiwi insured today. She helped me change my payment date as well and refreshed some things with me regarding the insurance coverage for my cats. She was so attentive and well spoken. Nadine you are the best!
Insurer: Fetch
By: Minerva Ramos
My experience was terrific
My experience was terrific. Stephanie was extremely helpful and answered all my questions.
Insurer: Prudent Pet
By: nicolep.com
Claims are very easy to process and…
Claims are very easy to process and there’s always an immediate response. Excellent service.
Insurer: Trupanion
By: Roula
Nadine Van Ness was very professional…
Nadine Van Ness was very professional and answered all my questions and concerns. I had spoke to her about a year ago when I enrolled my other 4 dogs. It’s good to see Fetch keeps great employees like Nadine
Insurer: Fetch
By: Laurie Cini
Well informed and a pleasure to speak…
Well informed and a pleasure to speak with
Insurer: Nationwide
By: customer
Customer service
I did not like the fact that you canceled so quickly. And that you cannot reinstate. I had to start all over again and have a waiting period the first lady I spoke to was no help at all. And then a gentleman did help me.But i'm not happy with your service and i'm shopping
Insurer: ASPCA
By: for your orderkim
I was charged twice while opening a…
I was charged twice while opening a policy. I'm trying to cancel a day later and office is closed all day, no answer and no answer to emails.
Insurer: Prudent Pet
By: customer
Excellent Pet Insurance
We have been very satisfied with Pets Best. This is our 2nd dog we've had on your coverage and we can't say enough good things about them. Our 1st dog was diagnosed with cancer and so we were getting him set up with treatments. But unfortunately he took a turn for the worse & we lost him. So thankful for Pets Best through this process because it was a huge financial Stretch for us. Thank you!"
Insurer: Pets Best
By: Gay
Pets best is the best!
Over the past year, my experience with Pets Best has been truly outstanding. What really stands out to me is not just how professional and efficient they are, but how much easier they made things during a very stressful time. When I found out my dog had breast cancer, everything felt overwhelming. Submitting claims and understanding coverage could have added to that stress, but it didn’t. They processed my claims quickly, and I was reimbursed promptly, even directly to my CareCredit account, which made a huge difference when I needed it most. Their customer service team has been consistently kind, patient, and easy to talk to. Anytime I had questions about my coverage, what I was responsible for, or even adjustments to my plan like changing a deductible, they took the time to explain everything clearly. I never felt lost in the process. I did a lot of research before choosing pet insurance, and Pets Best truly stands out. They offer strong coverage, but more importantly, they show up for you when it matters. I’m incredibly grateful for how smooth and supportive they made this experience during such a difficult time. Thank you, Pets Best.
Insurer: Pets Best
By: Annette