Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Great service overall
Pets Best has paid their share ofmy shepherd's surgery and radiation bills without question, and filing claims is quite easy. The only problem is that it is almost impossible to get someone on the phone, constant busy signal for days (hire more people, please), but they do respond to emails within the time frame they indicate. Overall a top notch pet insurance company that everyone should consider.
Insurer: Pets Best
By: Pamela
Great Service
The way how fast i was assisted, regarding to my pets emergency.
Insurer: Trupanion
By: William J.
They are fast and efficient
They are fast and efficient. Very helpful when you call
Insurer: Pumpkin
By: George
satisfied customer
Easy filing; prompt payments; Questions/concerns answered specifically through chat room; vet direct offers convenience…
Insurer: Trupanion
By: Peggy
I would not recommend this insurance. Will deny your claim for no reason.
I would not recommend this insurance. They denied the claim and said it was a pre existing condition when it was not. I even have photos before the incident happened and The day the incident happened. I messaged the help chat on the fetch app the day the incident happened with photos.
Insurer: Fetch
By: Snowball
My main coon covered
The agent that helped me with my trial period was super helpful and very thorough warm and friendly if I need help with anything I would like to have him as the agent to assist me My main coon is very important to me always take care of your fur babies
Insurer: Trupanion
By: Terri Cumbee
I’m so satisfied with trupanion you…
I’m so satisfied with trupanion you guys are the best, I was out of state my baby got sick I called the office and explained that I had the insurance and I was out of state and I didn’t know what to do and the receptionist was very helpful. Very understanding and caring. She told me what vets in my area that I was at would take Trupanion and lead me in the right direction I went there and they took very good care of my pet and with in minutes after the appointment and everything was done the Vet submitted the bill to Trupanion and literally within five minutes Trupanion had taken care of their part of the bill. I didn’t have to do anything but pay my part and Trupanion took over and I am very very happy with their services. I will definitely be telling my family and friends about them. Trupanion save this old lady from a heart attack because that’s what I would’ve had. If I couldn’t have gotten the medical done for my baby thank you so much.
Insurer: Trupanion
By: Paula
Company initially approved a claim and…
Company initially approved a claim and then for unknown reasons reviewed it a second time and has now declined to claim. I am having to do a lot more work to get this corrected. Not happy with how MetLife conducts themselves as a company.
Insurer: MetLife
By: customer