Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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About Nationwide App
I hope there is information on the app so I can use it for claims and tracking my pet. Otherwise, the process was easy and user friendly.
Insurer: Nationwide
By: customer
We love Healthy Paws !!
We love Healthy Paws !!! Always coming through for our Bella. We 100% recommend this company!
Insurer: Healthy Paws
By: MAZUCH FAMILY
Pets Best is Amazing
Pets Best has been absolutely wonderful to work with, my pit bull mix has had several issues over the last year and they process claims with lightning speed. She recently had to have TPLO surgery, without Pets Best I wouldn’t have been able to afford it. I am extremely grateful and would 1000% recommend Pets Best and have recommended then to every one I know!
The response time was quick!
The response time was quick. They paid the last bill for Penelope within a day. Every time I’ve had to file a claim, it was paid in a timely manner. This last claim unfortunately was the last for my furbaby, they were responsive and sensitive. I would recommend Pumpkin!
Insurer: Pumpkin
By: Adria
Pumpkin always processes our claims…
Pumpkin always processes our claims quickly and helps us to get our puppy the best of care.
Insurer: Pumpkin
By: DAUN LOPEZ
Very disappointed
This is my first experience with pet insurance and it’s disappointing. My claim was closed on July 10th with a direct deposit for my portion and a 2-3 business day wait. As of today, I don’t have the money. I don’t understand why an electronic transfer takes 2-3 days in the first place but I’m really confused as to why the money hasn’t shown up in my account, when I confirmed the correct bank information with them today, and they confirmed they released the funds. I’m definitely canceling when I find a replacement.
Insurer: ASPCA
By: Tanya B