Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
A girl that answered the phone said she…
A girl that answered the phone said she could not verify me. We went round and round until I finally hung up. I've had Trupanion since 2019. I called back the next day and had no problem finding out the status of my 2 claims. She told me the 2checks were mailed out that day
Insurer: Trupanion
By: Kate Kudak
I owe Pets Best a massive Headline: A lifesaver during our dog’s sudden medical crisis.thank you and…
I owe Pets Best a massive thank you and a well-deserved 5-star review. When my dog unexpectedly ruptured his Achilles tendon, my family was thrown into an incredibly stressful, emotional tailspin. Anyone who has gone through major veterinary orthopedic surgery knows how terrifying the diagnosis is—and how intimidating the medical bills can get. Pets Best stepped up completely. They covered a massive portion of the surgical and treatment costs, turning a potentially devastating financial burden into a manageable situation. What really stood out to me was how smooth and transparent the claims process was. During a time when my only focus needed to be on my dog’s pain management, surgery preparation, and intense rehabilitation, Pets Best made sure I didn't have to fight for coverage or stress over paperwork. They delivered exactly what they promised when we signed up. If you are on the fence about pet insurance, take it from someone who just went through a nightmare scenario: Pets Best is the real deal and will have your back when it matters most.
Insurer: Pets Best
By: Corbin Mack
Not recommended at all
Not recommended at all, I get insurance for my two puppies when they have about 10 weeks old, One of my puppy developed a umbilical hernia, when she had 6 months I take it to rhe vet to removed, Overall, the insurance denied and not refund the cost, They stated that becouse the puppies did not have a vet exam when I get the insurance, witch never mentioned when I get the policy, I definitely not recommended. The will ripping you off.
Insurer: Fetch
By: Luis
Easy to file and process quick
Easy to file claim form and form was easy and won was clear. Refund very wuick
Insurer: ASPCA
By: Mauri Reizes
Well worth it.
Well worth it. I have had MetLife for many years for all four of our fur babies for many years. I only had one claim denied due to our new rescue almost dying and the illness was not covered. The autoimmune disease occurred two days before the illness portion of the policy would have been effective. We took this precious rescue dog on two weeks prior when he all of the sudden seemed to have given up on life. I ended up having pay thousands of dollars out of pocket to get him care he needed to survive. That was disappointing, I was told by the claim rep that if they were to make an exception for us then they would have to make an exception for everyone. My heart dropped when she told me this. However just because one person made a bad call doesn’t make the whole company bad.
Insurer: MetLife
By: Silke Rivera
Pet’s Best is the best!
I have a rescue dog that has allergies. When I take him in I just take a photo of my vet bill and submit a claim online. It takes me 1-2 minutes. They email me when the claim is accepted and approved. Then the payment goes directly into my checking account. It’s so EASY! Now I can take my fur baby to the vet and not have to worry. Thank you.
The price increase is really expensive and customer service attitude
The price increase is really expensive. I spoke to a woman named Diana who just not very informative and had no sympathy for me when I told her about my dog that passed away. When I told her I wanted my deceased dog off the policy and to add my new dog, she thought I wanted all 3 dogs but I told her again no just 2 dogs. I had to remind her that one of my dogs had passed away. Shortly after our call was disconnected. I called back and spoke with another woman named Victoria. Her demeanor was so plain and I felt that my call with her was wasting her time.
Insurer: MetLife
By: Anonymous
I highly recommend this insurance…
I highly recommend this insurance company to treat my dog guy. He has surgery last week and no problems with the insurance very grateful for happiness. Thank you.
Insurer: Trupanion
By: Brian
Trupanion has been wonderful to us
Trupanion has been wonderful to us. Customer service is very helpful and professional. Thank you
Insurer: Trupanion
By: Honore
Helpful
Very helpful in working with me to get my pets set up for insurance coverage and I can tell you more when I have a chance to use it, the guy that helped me was very nice and helpful in getting me started.
Insurer: Nationwide
By: Londa Bowen