Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Amanda's great follow up service
Amanda was great and her follow up service was fantastic!
Insurer: Fetch Canada
By: Parveen Kaith
Honestly
Honestly, I’m very happy about healthy paws support. They are sending the money back very fast and this makes me relieves the s. I totally trust in this insurance
Insurer: Healthy Paws
By: Raylyn Pliopa
Unable to connect with a human when in…
Unable to connect with a human when in need of claim result consultation. Last two claims were both several hundred dollars and only received $5 and $10 respectively as reimbursements for Sheka and Blue (cats). My wife is Theresa Quinones 408-307-2080 owns the account and I pay the premiums. We very much NEED understandable explanation as to why these claims are resulting in this manner. I am very disturbed with this experience so far and would like to discuss before I submit my experiences to trustpilot, yelp, etc. Please dont force me to execute as I am VERY good at it. My wife deserves a human support to help her understand why you are NOT properly handling our coverage.
Insurer: Fetch
By: Antonio Quinones
I had called customer service to find…
I had called customer service to find out how my claim was going and found out the vet had emailed info to wrong email , customer service called and got that straightened out and within a week I received my check . Good job!
Insurer: MetLife
By: customer
Love Spot
Love Spot! I’ve had them for as long as I’ve had my dog and cat. Spot has been amazing!
Insurer: Spot
By: Lisa Reinheimer
Kevin was extremely helpful and…
Kevin was extremely helpful and attentive!
Insurer: Nationwide
By: customer
Really appreciated customer service…
Really appreciated customer service working with me on changing a diagnosis on the original claim showed the wrong one. Apparently there isn’t a claim for an illiosoas strain, but there is muscle strain so that’s what we ended up using. Thank you, Trupanion
Insurer: Trupanion
By: Elaine
Spot Pet Insurance is great
Spot Pet Insurance is great! It is easy to submit the claims and the response time is amazing! I have been very pleased with this company!
Insurer: Spot
By: Pat Druash
Alia and Amanda-Excellent service - the2 ladies that helped me were extra…
The 2 ladies, Alia and Amanda that helped me, were extra kind and friendly and really wanted to please me with my issue. I was very satisfied with the excellent customer service. Alia and Amanda are super troopers, good job ladies, you made me smile. 😁Thank you! I give them both 5 stars Alia and Amanda!!!!!🌟 🌟🌟🌟🌟🤩 ✨️ 🙌 💖 Brenda Lyons-Las Vegas, Nevada
Insurer: Fetch
By: Brenda Lyons
Extremely helpful and coverage payment…
Extremely helpful and coverage payment went through right away.
Insurer: Pumpkin
By: Jason