Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Megan was Wonderful to work with
Megan was Wonderful to work with. Patient, answered all my questions. Also made good suggestions. Very Helpful!!!
Insurer: Fetch
By: Tom Cremer
Todd was very nice and explained…
Todd was very nice and explained everything.
Insurer: Nationwide
By: Cathy Calabrese
Fantastic customer service
Fantastic customer service. Payments processed immediately, hassle free. Great peace of mind for my fur baby. Highly recommend and would never use another pet insurance. Member since 2021.
Insurer: MetLife
By: customer
It was easy to upload documents from my…
It was easy to upload documents from my vet. Apparently my claim has not been completed yet. I wasn't aware that I had gotten any payment until I checked the app. I'm not really sure if my claim has been completely processed yet.
Insurer: Fetch
By: Jill
We have an injured dog and have been…
We have an injured dog and have been impressed with your very fast claim decisions, all very favorable. Thank you!
Insurer: MetLife
By: customer
Pet Insurance…
Made a phone call today to inquire about Pet Insurance for my 3 year old Boxer named Jake. Spoke with a service agent named Aileen, she was very knowledgeable and patient with me, she took the time to explain how things worked. She helped me to get the best plan possible for Jake. Thank you Aileen for making this a good experience.
Insurer: Fetch
By: Monique
I have had Trupanion for years
I have had Trupanion for years and I would never be without insurance. My specialty vet submits direct and it saves me a lot of aggravation. The claim is paid right then and there and I only have to pay the difference. For my regular vet I submit directly and am paid within 2 days. I have never had any complaints with reimbursement. If I have any questions they are always more than helpful and kind.
Insurer: Trupanion
By: TK
I talked to the rep and she let me know…
I talked to the rep and she let me know of all the insurance charges that has taken effect since I have been with you with u .
Insurer: Nationwide
By: Jennie
Representative was courteous
Representative was courteous, friendly, empathetic, and knowledgeable about my questions.
Insurer: Fetch
By: Cynthia