Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I had called customer service to find…
I had called customer service to find out how my claim was going and found out the vet had emailed info to wrong email , customer service called and got that straightened out and within a week I received my check . Good job!
Insurer: MetLife
By: customer
Love Spot
Love Spot! I’ve had them for as long as I’ve had my dog and cat. Spot has been amazing!
Insurer: Spot
By: Lisa Reinheimer
Kevin was extremely helpful and…
Kevin was extremely helpful and attentive!
Insurer: Nationwide
By: customer
Really appreciated customer service…
Really appreciated customer service working with me on changing a diagnosis on the original claim showed the wrong one. Apparently there isn’t a claim for an illiosoas strain, but there is muscle strain so that’s what we ended up using. Thank you, Trupanion
Insurer: Trupanion
By: Elaine
Spot Pet Insurance is great
Spot Pet Insurance is great! It is easy to submit the claims and the response time is amazing! I have been very pleased with this company!
Insurer: Spot
By: Pat Druash
Alia and Amanda-Excellent service - the2 ladies that helped me were extra…
The 2 ladies, Alia and Amanda that helped me, were extra kind and friendly and really wanted to please me with my issue. I was very satisfied with the excellent customer service. Alia and Amanda are super troopers, good job ladies, you made me smile. 😁Thank you! I give them both 5 stars Alia and Amanda!!!!!🌟 🌟🌟🌟🌟🤩 ✨️ 🙌 💖 Brenda Lyons-Las Vegas, Nevada
Insurer: Fetch
By: Brenda Lyons
Extremely helpful and coverage payment…
Extremely helpful and coverage payment went through right away.
Insurer: Pumpkin
By: Jason
Very responsive
Very responsive, easy to claim, great customer service.
Insurer: Spot
By: terry
I put in an appeal after my claims were…
I put in an appeal after my claims were denied. I never received a confirmation it was received or any response at all. I would call into the customer service number and was always told they don’t have any record of my appeal. They gave me the email address which I confirm is where I sent it. after several attempts, they gave me an alternate email to send my appeal and never once received a call back or an email or confirming that they got my appeal. I even asked if I was doing something incorrect. this went on for three months. I gave up!
Insurer: Spot
By: Yolanda
Healthy Paws is a great company for my…my dogs medical needs
Healthy Paws is a great company for my dogs health needs. We've been with them for over 10 years. They process invoices quickly and their website is very easy to use.
Insurer: Healthy Paws
By: Dana Gilbert