Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Ease of submitting my claim and quick…
Ease of submitting my claim and quick reimbursement. Great communication about status of claim as well.
Insurer: MetLife
By: Leah
I had a very disappointing experience…
I had a very disappointing experience with Figo Pet Insurance. I purchased this policy for peace of mind, expecting my cat's medical care to be covered when needed. However, when I submitted a claim for an ear infection that occurred after my policy became effective, Figo denied it, stating it was a pre-existing condition. My policy began on October 3, 2025, and there were no documented ear problems before that date. I appealed the decision and provided additional information supporting my case. I was told I would receive a response within about 30 days, but it has now been over 30 days, and I still have not received any update or decision on my appeal. It's frustrating to pay monthly premiums and additional fees for coverage, including the Vet Exam Fees add-on, only to have a claim denied under these circumstances. I expected a thorough, fair review and a clear explanation based on my cat's actual medical history. Based on my experience, I do not recommend Figo Pet Insurance. I paid for coverage expecting support when my cat needed medical care, but instead I received a denied claim and have been waiting more than 30 days for a response to my appeal. Because of this experience, I will be canceling my policy.
Insurer: Figo
By: Hasmik Movsisyan
Our cat has been visiting the vet often…
Our cat has been visiting the vet often lately and our claims have been reimbursed in less than a week. We are very happy with Pumpkin insurance.
Insurer: Pumpkin
By: Silvina
I recently enrolled both of my dogs
I recently enrolled both of my dogs, Otis and Lola, with Fetch Pet Insurance, and I had a wonderful experience. The representative who helped me, Amanda from Alabama, was absolutely delightful to speak with. She was warm, friendly, patient, and took the time to answer all of my questions without ever making me feel rushed. She explained everything clearly, which made the enrollment process easy and stress-free. Customer service like Amanda’s is becoming harder to find, and she made a great first impression of Fetch. If this is the kind of support they provide, I feel confident that I made the right decision for my dogs. Thank you, Amanda, for your kindness and professionalism. It was truly a pleasure speaking with you!
Insurer: Fetch Canada
By: Donna Richards
Very easy process to sign up an…
Very easy process to sign up an additional pet. We have been with your company 15+ years and are extremely happy.
Insurer: Nationwide
By: customer
Healthy Paws Experience
Our Basset had surgery to remove several growths and a vulvoplasty to correct a condition that was getting worst. The one thing I didn’t have to worry about was Healthy Paws. We have had insurance through them since we got her as a puppy. That is over 8 years. The insurance claim was filed on line by uploading the invoice and doctors notes. The Surgery was on June 24th and the claim was completed on the 26th.
Insurer: Healthy Paws
By: Barry VanHoose
Pet Insurance has been an excellent…
Pet Insurance has been an excellent choice for my pet. Their app is easy to navigate, and the reimbursement process is quick and hassle-free. Having this coverage has given me peace of mind, knowing I’m financially protected in case of unexpected emergencies. I highly recommend Pet Insurance to anyone who loves their pets and wants reliable financial protection for emergency veterinary care.
Insurer: Spot
By: Norielyn Perez
Healthy Paws has been great
Healthy Paws has been great. I previously had a policy for another pet with Trupanion; every claim was a hassle, often being denied, then appealed, and finally paid; sometimes this process took a couple of months. Twice this week, Healthy Paws paid claims the same day they were submitted.
Insurer: Healthy Paws
By: EB
First pet insurance claim for our family
I did have some issues uploading the necessary files. Although choosing the diagnosis was cumbersome. It would help if the list would be filtered when we start typing. But once they were uploaded everything went well.
Insurer: Fetch
By: Ronald
Great customer service
The customer service associate who took my call, Brianna, was great -- friendly, helpful, knowledgeable and explained everything really clearly and was able to resolve my question quickly and efficiently.
Insurer: Embrace
By: Mo