Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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My is my first Pet
This is our first pet and our first insurance policy; we are very satisfied with the service provided, and the immediate responses to claims are effective and efficient.
Insurer: Trupanion
By: Dalgy V Sanjuan
Company is great
Company is great! Reimbursement is great! The only issue is: I've submitted a couple of claims that remain in pending, with nothing to tell me why they're continuing to be in a pending status
Insurer: Pumpkin
By: denise
It was an amazing experience
It was an amazing experience. I could take online the policy and could navigate the options easily thanks to explanations provided. Most importantly, it was quick with the policy available in hours.
Insurer: Sonnet
By: Donald Karerwa
Everything went perfectly
Everything went perfectly! You guys handled my claim immediately and in two weeks I received my refund. I was shocked at how quickly I received it! I really appreciate the great customer service!!!
Insurer: MetLife
By: Michele Derby
Well
Well, Amanda did his all she could to help me get my password reset up. She was really helpful. She's an asset to your company.
Insurer: MetLife
By: michael hidalgo
No urgency and no communication
Unfortunately, I’ll be moving on with another insurance. Embrace has failed to help me with my claims. I’ve tried reaching out multiple times and there has been no help. I had to contact the vets for information and have them send it over to embrace. However, even with that information, they still fail to complete my claim and this is going on to two months now.
Insurer: Embrace
By: Jerry Quemada
The person helping me knew his…programs
The person helping me knew his insurance program! In addition, I can use it anywhere! Also, my son used you 20 years ago when you had a different name!
Insurer: Nationwide
By: customer
Im so glad I got puppy insurance
Im so glad I got puppy insurance. Literally saved my pocket book for this unfortunate emergency. pup is good now after multiple visits. Met life was very fast in replying, paying out the remaining expenses. The website is so easy to use.
Insurer: MetLife
By: Amanda
We always receive a quick response to…
We always receive a quick response to submitted claims. Any questions we have are answered quickly.
Insurer: Healthy Paws
By: customer
Website was easy to use
Website was easy to use. Received payment in a timely fashion. Received emails asking about Mina’s recovery.
Insurer: Healthy Paws
By: Marcia Drew