Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Once I was able to find my claim and…
Once I was able to find my claim and update it, the process was fast. Thank you.
Insurer: MetLife
By: KENDAL CRANE
No idea what this site is about I am 80…
No idea what this site is about I am 80 years old and not great with internet. I am very confused about how on earth I can get a way to use your insurance that I paid$600 a year for. My vet won’t fill out any paperwork. Where can I get a way to have you pay for veterinary services from my vet? Why would I remain as your customer when you don’t help me USE YOUT INSURANCE at my veterinarian (Banfield in Provo.)
Insurer: Trupanion
By: Marcia Ambler
easy to use and navigate
easy to use and navigate - first timer
Insurer: MetLife
By: Laura
Met Life has made filing and GETTING…
Met Life has made filing and GETTING paid really easy! I appreciate it very much.
Insurer: MetLife
By: Linda Hall
Super easy process
Super easy process. So glad we went with Spot.
Insurer: Spot
By: Kirsten Hutchinson
Confusing Sign-Up, Great Support
My company offers nationwide pet insurance as a benefit. We were given a specific URL to visit as well as a number. I originally filled the form out online for the sake of convenience. However, I made a mistake so I had to call for adjustment. The representative over the phone told me that I should always call rather than attempting to sign up through the unique URL code. This needs to be explicitly stated. Feels untrustworthy that I could’ve been locked in at a different rate than what is presented online. The representative was great though. She really beared with me through the process and helped me submit a new claim form.
Insurer: Nationwide
By: totestiaira
Felt the process was very rushed while…
Felt the process was very rushed while speaking to the agent on the phone. But in all fairness, our conversation somehow got disconnected. I am hoping that the coverage went through as I planned.
Insurer: Nationwide
By: Rosey Gault-Callahan
Very Pleased
The speed of reimbursement and the coverage you get is really good paired with kind and helpful support from the wonderful staff.
Insurer: Pumpkin
By: Sydney
Claims have been simple and easy to…
Claims have been simple and easy to submit. Making my life easier while I try to get my dog through this difficult time. Thank you!!
Insurer: MetLife
By: Hunters mom
Great customer service.
Great customer service. Easy process on a user friendly webpage.
Insurer: Spot
By: Amy B