Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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We're grateful for Trupanion.
We're grateful for Trupanion. Our 15-year-old Maltease Mix, Butter, has been with Trupanion for 12+ years. She had 3 major claims in her past years. Recently, we took her to the ER at Animal Emergency & Specialty Center because she had severe seizures multiple times. It was a scary moment that we thought we might lose her. Thank goodness she's safe. We're glad that Trupanion is always here to ease our difficult time. The claim was processed lightning-fast as usual. We highly recommend Trupanion to any family. You never know when the emergency will occur, but you will always have peace of mind with Trupanion alongside your beloved pet(s).
Insurer: Trupanion
By: Ann Ward
Karley was great
Karley was great, broke everything down, and I had a lot of questions. She was very friendly and explained everything to me.
Insurer: Fetch
By: Annemarie
Josh was very listening to me and…
Josh was very listening to me and answered my question with patience and clam And happy voice.
Insurer: Fetch Canada
By: Annie
Need to do a better job looking at the…
Need to do a better job looking at the claims. Denied a claim when my dog didn’t have any pre-existing condition.
Insurer: MetLife
By: customer
Said my claim was preexisting even…
Said my claim was preexisting even though it was diagnosed about 4 weeks before we had the surgery. I had coverage for over 6 months. I called and they reopened and and approved it. However, they still didn't approve everything and the invoice amount dropped from the original. Felt like they purposely denied it to see if I would even call and now they still paid less making me have to call again.
Insurer: MetLife
By: customer
Franklin was amazing with assisting me
Franklin was amazing with assisting me
Insurer: Nationwide
By: Shimmy
We had an emergency vet visit and the…
We had an emergency vet visit and the only pet insurance they were willing to work with is Trupanion. We were kept apprised of our insurance situation throughout the process. The authorization happened quickly and without having to fight for the coverage.
Insurer: Trupanion
By: David
Our little baby girl was diagnosed with…
Our little baby girl was diagnosed with a heart a heart condition. Trupanion has made a stressful situation much easier. Making a claim is easy and they process the claims very quickly. They have done exactly what they promised when we signed up with them 4 years ago. Definitely worth it and we are so glad that we have them. Thank you Trupanion and Our baby kitty thanks you!
Insurer: Trupanion
By: Brian
First experience and didn’t know what…
First experience and didn’t know what to expect. Process was easy to follow and everything was completed quickly and to my satisfaction!
Insurer: Fetch
By: Thomas
The representative Nicole provides…
The representative Nicole provides a polite and superior level of Customer Service. She is also compassionate and understanding..
Insurer: Fetch Canada
By: Damian