Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The agent was very nice and made the…
The agent was very nice and made the process easy and comfortable.
Insurer: Nationwide
By: Diana Gonzalez
I have been a customer for 11 years and…
I have been a customer for 11 years and have made 3 claims. Great customer service and timely reimbursements. I know the policy cost would increase yearly, but it is getting to be quite expensive for not using the insurance very much.
Insurer: Embrace
By: Natalie
Amanda a heart person superlative
Amanda Mello is a heart person personable confident and genuine A real animal person you’re lucky to have her on board thank you Amanda! Gladys P Thacher
Insurer: Fetch
By: Gladys T
Richard was helpful and patient
Richard was helpful and patient. He explained all details. Waited while I found my work I'd, explained next steps clearly. Very sweet and seems to really like animals. No pressure sale was great!
Insurer: Nationwide
By: Cecilia
Great customer experience on the phone…
Great customer experience on the phone with Rosie.
Insurer: Nationwide
By: customer
Ask questions
Customer service didn't get back to me at all. The chat kept having a hard time going through. Then I couldn't get 10% off bc there was an issue with my husbands SSO for General Electric employer.
Insurer: MetLife
By: Megan Hilton
I was able to talk with a person…
I was able to talk with a person instead of doing everything online. She was patient and helpful.
Insurer: Trupanion
By: Barbara
I feel like they care about my dog and his well-being.
I feel like the claim process was easy to do and the receptionist was really accommodating and helpful when I made the first call and also when I had to call again for some questions. My concerns and questions were addressed and answered. Thank you.
Insurer: Spot
By: Josefina Nance