Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Kevin was an exceptional staff member
Kevin was an exceptional staff member. His patience and ability to walk us the all the steps and options, was outstanding. 5-Stars for Kevin and Nationwide. The very definition of “on your side.”
Insurer: Nationwide
By: PHILLIP VEGA
I got great support signing up both my…
I got great support signing up both my kittens 🐈⬛ your company made this process, simple and easy. Thank God, I have not had to use your service services at this time.
Insurer: Pumpkin
By: Robin Belodoff
The company is really sneaky, charges without you realizing ..
The company is really sneaky in the per insurance, it's crazy hard to see what taking place due to the web page I was using when I was approved for adopting a rescue pet. Then all of a sudden I get a notice that they charged my account, then a notice they are charging my account today as well!!! I was paying the Rescue agency the adoption fees and this Prudent Pet insurance scams in and starts immediately charging. I tried for 4 hours to reach someone to cancel and NOTHING!! Emails. Voicemails, nothing back. Nothing on the website allows me to cancel either (or it's hidden so well) the company is horrible due to this. Due to the shady method this company gets its business, I suggest no one purchase pet insurance through this agency.
Insurer: Prudent Pet
By: indigogmail.com
We received reimbursement 3 days after…
We received reimbursement 3 days after claim submitted.
Insurer: Fetch
By: JANET
Good experience with the staff
Good experience with the staff, very professional.
Insurer: MetLife
By: German lopez
Easy and fast claim process
Very easy to make a claim using their app. Pets Best reviewed immediately and was reimbursed quickly.
Insurer: Pets Best
By: Judy
The staff member who contacted me was very professional and knowledgeable.
The staff member who contacted me was very helpful. She explained all the options that were available and I felt well informed with the plan I choose. There was no pressure to purchase! I felt completely satisfied and relieved with all her help. Great customer service!!!
Insurer: Fetch
By: Starr McKee
The policy paid on the time frames I…
The policy paid on the time frames I was told it would.
Insurer: Fetch
By: Gerald
Friendly staff and doctors were…
Friendly staff and doctors were informative of our dog’s health.
Insurer: Healthy Paws
By: Sam Chang