Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Josh was helpful in helping me find the…
Josh was helpful in helping me find the right pet insurance policy for my dog. He was helpful in helping me change my pet's name on the Fetch Insurance policy.
Insurer: Fetch
By: David Rubin
Have been using Pets Best insurance now…
Have been using Pets Best insurance now for almost 4 years and they have been reliable, honest and trustworthy from the 1st claim. Follow through is unmatched and I highly recommend them for your pets best health coverage.
Insurer: Pets Best
By: Dana Coates
The advisor on the phone was able to…
The advisor on the phone was able to solve the problem and provide me with the claim information .
Insurer: Embrace
By: Ellen Blodgett
Friendly, quick and very efficient service
Friendly service, quick responses and lightning fast reimbursement made my experience an amazing one.
Insurer: Pumpkin
By: Mar
Used to be good
Used to be good. Then they just weren’t. Currently cannot access ANY of my policy information, coverage, file claims So far no fix. They said a few hours. It’s been days.
Insurer: Embrace
By: Tricia Demarest
The staff is wonderful
The staff is wonderful. They are gentle with my cats and they love them. Fast and very efficient too. Place is very clean.
Insurer: MetLife
By: Theresa Butruccio
I had to call metlife with concerns…
I had to call metlife with concerns uploading documents the woman was very thorough and talked me through it. It's great for insurance and I got paid back half of the medical bills back!
Insurer: MetLife
By: customer
Disappointed in the communication from…
Disappointed in the communication from via Pet Cloud. I submitted a claim on June 12, 2026 which as of today, 6/28 it's still in review. Is this standard practice not to al lease communicate with me why it's taking so long? I continue to check the FIGO app...no resolution.
Insurer: Figo
By: Fran
I had a hard time uploading the…
I had a hard time uploading the paperwork; but i called the number and Nicole basically walked me thru it, which was nice. I was fed up and about to give up i didn’t and my rebruisement was deposited in 2 days.
Insurer: Fetch
By: Anna
I was able to get reimbursement quick…
I was able to get reimbursement quick and very easy. I took my cat to her vet appointment for her annual checkup and vaccinations that were due. I submitted the encounter form with the receipt that evening. Four days later my reimbursement was in my bank account. That was it! Quick and very easy. I am very satisfied with Pumpkin pet insurance and their customer service personnel who processed my claim. They did exactly what they claim in their company brochures. Bravo!
Insurer: Pumpkin
By: Rosa S