Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The employees are The Best!
The employees are The Best!! They haven’t even met “Our princess 👑 Charlie”, but totally know the Love we share with her❤️ Talking to them, they seem to care and love her too!! Thank all of you for making her and us feel so special 😻
Insurer: Pumpkin
By: Sherry Zavala
Prompt response and payment
Prompt response and payment. Never never an issue
Insurer: Healthy Paws
By: Sharon Yadon-Garcia
great pet insurance
Pets best insurance is very helpful and very quick with responses
excellent company
Extremely easy to find info and submit claims on website. Able to customize my policy (deductible, type of coverage). Claim decisions fully explained. Calls do not go to a holding queue; reps always answer. Have recommended Pets Best to my friends and family who have pets.
Insurer: Pets Best
By: stacie
Excellent claims processing
Pets Best claims are submitted easily through the app and most are processed quickly! I recently had to submit 3 claims within a week of each other. I received an email determination within a week of each submission and the money was direct deposited to my account a few days later. I’m happy that i’ve had Pets Best continuously for my dog since he was 8 weeks old.
Insurer: Pets Best
By: Flo
Insurance Rating on Pets Best
I have had Pets Best for almost 6 years and have been very happy with communication and the reimbursements. Virtually no issues.
Insurer: Pets Best
By: vasi
DON’T BOTHER. What a mistake.
When I signed my healthy baby kitten up for insurance I chose this company, Even though it was far more expensive monthly payments than others would have been, I chose it because I could have a low deductible and not worry about waiting for compensation when emergency treatments would be needed. My cat JUST turned 4 and in those few years I have not yet made a claim for him. Despite this, Trupanion has almost DOUBLED my monthly rate. I am SICK of it. When I reached out to customer service to inquire about this they said that as more similar pets to mine sign up the higher the rate has to go. So I’m effectively being punished for the success of this company attracting more customers. I asked what they could do to bring my rate back down to what I signed up for and she said I would have to triple my deductible, and gave no reason to believe they won’t continue raising the monthly rate after such adjustment. Also their app doesn’t work and their website is trash. I greatly regret choosing this pet insurance and will be changing companies for my pet, I had nationwide for my previous cat’s life and it was far superior. Trupanion has been Absolutely ridiculous. What a disappointment.
Insurer: Trupanion
By: Vee
So easy to submit the claims and never…
So easy to submit the claims and never had to hassle over payment. I have recommended Spot to friends too and know at least one of my friends uses them now.
Insurer: Spot
By: Lisa
Amanda really wowed me
Amanda really wowed me. Her genuineness and knowledge far exceeded the other insurance representatives I spoke with. I genuinely believe her and Fetch have my baby boy’s best interests at heart. Like most people I love my pup, so having someone that understands that was really important to me. Their policy options and price point were just additional benefits. I’m very, very happy with my choice.
Insurer: Fetch
By: Phil Braun
Daniel was very helpful with getting my…
Daniel was very helpful with getting my dogs dog insursenece. Very professional. Was very helpful
Insurer: Nationwide
By: Leonel