Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great experience with Pets Best
My dog was injured while I was walking him and my other two dogs. We were attacked by a German Shepherd. I didn’t know anything was wrong with any of the dogs until I got home and I saw puncture wounds on my four-year-old male Anakin. I took him out to the veterinary hospital Blue Pearl and they took care of him and I paid the bill and took him home a few hours later. I submitted my claim the same afternoon to Pets Best insurance. It was very easy to send in. I checked the information to see what my co-pay and my deductible was and had an idea of what they were cover and they covered it very quickly. I’m very satisfied with them. I had EMERGENCY accidental insurance only and I was very happy that I had that coverage because it worked out well for me and for my dog..
Wonderful service
Wonderful service, efficient, timely and professional. What more could one ask for? Highly recommend them! Rolando Rivas-Camp
Insurer: MetLife
By: Rolando
Great Pet Insurance
Easy to file Quick payment straight into my bank account Friendly, respectful phone support
Insurer: MetLife
By: VJ
Pet insurance
Always quick and thorough in claim processing and payment highly recommend
Prompt settling of the claim
Prompt settling of the claim, good communication
Insurer: Pumpkin
By: KC
Healthy Paws has been excellent
Healthy Paws has been excellent! I have had them for over 8 years and never had an issue with a claim. Their service is fantastic. My two dogs ended up with issues and I will never go without pet insurance in the future if I can help it. I HIGHLY recommend HP.
Insurer: Healthy Paws
By: Laurie H
Understood what was needed and was able…
Understood what was needed and was able to clearly explain
Insurer: Nationwide
By: NATHAN R. GOINS