Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Supportive and Communicative
I liked the fact that VCA South Shore Animal Hospital in South Weymouth,MA and Trupanion have a working relationship. VCA South Shore took care of everything, I didn’t need to worry about filing a claim for my dog’s operation. Then Trupanion followed up with both emails and phone calls to make sure I didn’t have any questions and to let me know they were there for me. I really appreciated that. Trupanion really put my mind at ease during a very stressful time. I know there are a lot of insurance providers out there but I would highly recommend Trupanion to everyone.
Insurer: Trupanion
By: Kathryn M
Ken Iles was great
Ken Iles was great! Called me when he said he would and answered all my questions. Was complete and easy to work with!
Insurer: Nationwide
By: Brian Hockel
I honestly regret choosing Embrace Pet…
I honestly regret choosing Embrace Pet Insurance. My experience with them was beyond frustrating and felt incredibly misleading. I submitted a claim and waited over 5 MONTHS for them to process it — only for them to deny it in the end. During those entire 5 months, it felt like they were just dragging things out while continuing to collect my monthly payments. The worst part was that they kept claiming they were “waiting on specific documents” from my veterinarian, even though my vet had already sent ALL consultation notes and records multiple times. Instead of actually calling the veterinary office to resolve the issue quickly, they would only send emails back and forth, causing even more delays. I personally tried to send the documents myself to speed things up, but customer service repeatedly told me there was “nothing they could do” and that I just had to wait. No urgency. No support. No accountability. Then after waiting over 5 months, they finally denied the claim by saying the condition was “pre-existing” or “pre-diagnosed.” After that, they denied THREE MORE of my claims as well. At that point, I felt completely scammed and misled. What’s the point of paying for insurance every month if they delay everything for months just to deny claims in the end? I canceled my policy immediately. I would never recommend Embrace to anyone who actually expects help when their pet needs care.
Insurer: Embrace
By: Aquela Guria
The first time I put in a claim
The first time I put in a claim, it was fine two days and they deposited into my account but the next time I put in a claim about two weeks later suddenly I can’t do it online. I can’t log into my portal. I have to mail it in so I have to wait. I waited an hour and a half on the telephone to find out what was going on and they simply say we’re having trouble. The techs are working on it so I’m done as much as I pay for four dogs. I want somebody that covers takes care of the claim and doesn’t give me the runaround Around.
Insurer: Embrace
By: J Hale
We have been with you for many years…
We have been with you for many years and payment is always made quickly. Also you do a lot for the community and our pups. You understand that they are our family not just four legged animals..
Insurer: Trupanion
By: Linda
Amanda answered all my questions and…
Amanda answered all my questions and was a pleasure to speak with!
Insurer: Fetch
By: Faith Waid
Thank you for all your help
Thank you for all your help! You made it easy and seamless during a very difficult time for our family! I’m so thankful I signed up for Trupanion! Fantastic service!
Insurer: Trupanion
By: Thann Thi Thien
Your customer service in time not wasted with tividua time well spentl named…
Your customer service individual named Terica was very personable and empathetic. We just had to euthanize a very loving dog. We have been with you several years and are putting a different dog under your insurance. Your prompt service and helpful staff make us tell everyone we know you should ensure your dog or cat with Nationwide.
Insurer: Nationwide
By: Mike and Ann Bolto
I do not recommend this insurance
I do not recommend this insurance. the claim of ins coverage is that based on details of deductibles, medical illnesses are covered. preventive care not. my two puppies, each had ear infection, lethargy and not eating. pait vet bill of about $500. inc paid "zero" calling the medical problems as "not covered under preventive care"
Insurer: MetLife
By: Amir Manoutchehri
Prompt Assistance for What Should be a Self-Serve Task
The assistance received was good and professional. It could be avoided by allowing a payment method to be updated while in the account versus calling Embrace. If allowed to do so, I wouldn't be asked to rate my experience.
Insurer: Embrace
By: Steven Carney