Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Helpful
Helpful, kind service. It is so nice to talk to people instead of chat bots. This company still has a human touch. Policies are clear and straightforward. Claims processes are hassle-free. Would recommend.
Insurer: MetLife
By: customer
Always a pleasure working with people…
Always a pleasure working with people at Metlife. They always are helpful and resolving. Any issues I might come across. Which is not very often. The coverage that they offer is excellent. I know the rates went up, but that’s something that is a statewide and not with them. Other than that, very happy with Metlife.
Insurer: MetLife
By: Matthew Feller
Sarah was a pleasure to work with
Sarah was a pleasure to work with, helped me pick out the plan that would suit our pups best, and seems very affordable. We have not yet signed up as I am waiting for my husband to be back in town, however I do expect us to !
Insurer: Embrace
By: Lorie
Always a pleasure!
The turnaround for my claim and payment was very fast. The coverage is great, and customer service is always responsive when I need them (although I didn't contact them this time). I am so glad we found this pet insurance. It's the best.
Insurer: MetLife
By: customerLei
Amanda was a big help
Amanda was a big help. She took the time to make me feel comfortable about navigating through to get my dog Duke pet insurance. Thanks Amanda
Insurer: Fetch Canada
By: Lido
BEST Pet Insurance EVER!!!
My Claims are always done quickly and professionally. There is always a follow up to ask how our dogs are doing. MBest Pet Insurance EVER!!!!
Insurer: MetLife
By: Dwayne
Kevin was a pleasure to talk to answer…
Kevin was a pleasure to talk to and walked me through everything.
Insurer: Nationwide
By: Joseph Noriega
Very impressed
"My Persian got sick and I had to rush him to vet, having health insurance on him wasn't even on my mind, but once we got home and settled in I remembered that he had ins so I open my app and it was so easy to file a claim, all I had to do was upload my invoice and receipt. To my surprise I was notified immediately that they received my claim and was processing it. The next day I received a noticed that the claim had been processed and attached the explanation of benefit showing a break down of how it was processed. I was so impressed of the timely manner in which all this went down. In less than a week I received a check in the mail. I couldn't ask for better service. I would and have highly recommend Pets Best to anyone that has fur babies. Thank you for such a nice experience in such a difficult time. "
Insurer: Pets Best
By: Judy
Good Experience
The agent was very knowledgable with the policy and provided some good insight for me to make a decision. I was also informed a live agent would answer the phone as opposed to AI and the turn around time for a claim would be just days. I haven't had to call in yet so I am trusting the info is accurate.
Insurer: Prudent Pet
By: Donna
Amanda was super helpful
Amanda was super helpful, and gave me clear and insightful information.
Insurer: Fetch
By: Montana