Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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The ease of submitting Vet bill and…
The ease of submitting Vet bill and supporting soap notes makes the experience simple.
Insurer: MetLife
By: Catherine
Help with getting appropriate coverage while reducing premims
Embrace representative reached out by phone because our policy renewal was expensive. When I called back, she helped me figure out how to reduce the premium without reducing the protection that was important to me. She was patient, knowledgeable, and went over every imaginable option (more than once). She understood what I wanted for our geriatric dogs and helped me figure out that raising the deductible was the most cost effective solution. We LOVE Embrace. They have always paid our claims promptly and fairly.
Insurer: Embrace
By: Anne Wallwork
My claims are resolved quickly.
My claims are resolved quickly. However,I don’t want to create an account with a third party just to arrange reimbursement. This is cumbersome. Additionally your online chat option for help never works.
Insurer: MetLife
By: customer
Being told that arthritis is a pre-existing condition for cancer?
Being told that biopsies were covered and then to get denied stating that they are not covered and cited a "pre-existing condition of arthritis" was absurd when the biopsies were testing for bone cancer, which as a medical professional, I know those are completely different diseases and not caused by one or the other. Spot can do better for spilling out this incorrect information. It was disappointing and absolutely wrong. Not sure what kind of medical/vetinary background your company has. Paid over $2k in monthly premiums this past year only to get every claimed denied. Last month, Spot decided to allow one vet visit but I haven't met my deductible yet. Also funny coincidence that after that claim was approved that my monthly premiums went up over $50/month with no notice or explanation as to why. Seriously think twice about Spot.
Insurer: Spot
By: Brandie
Everything was pretty streamlined and…
Everything was pretty streamlined and easy
Insurer: MetLife
By: William Wert
Easy to submit claim
Easy to submit claim. Reasonable time to process it too.
Insurer: MetLife
By: Veronica F
Health insurance is important for pets, too!
Health insurance is important for people so why shouldn’t it be for pets? I never expected to use it for my young, energetic kitty but when I had to take her to the vet because she couldn’t keep anything down for a few days, I’m so glad I have it! It was easy to upload my documents in the app and I received my reimbursement within a week! MetLife Pet is great!
Insurer: MetLife
By: Jeannie
Excellent service and insurance!
Excellent service and insurance!! Quick payment, very easy to make a claim.
Insurer: Spot
By: Elsie