Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Everything was step by step and easy
Everything was step by step and easy
Insurer: MetLife
By: MaryFrances Davis-Taylor
Our dog has better insurance and better…
Our dog has better insurance and better customer service than our family insurance and that's with working in healthcare.
Insurer: Trupanion
By: Jacqueline
Always a great experience with embrace
Always a great experience with embrace. Great company in a market of not great companies
Insurer: Embrace
By: michael coringrato
It was a quick turnaround with a lot of…
It was a quick turnaround with a lot of help from Veterinarian staff.
Insurer: MetLife
By: customer
Josh Sabado
Josh Sabado was friendly, informative and a pleasure to deal with excellent experience and service!
Insurer: Fetch Canada
By: Helen Gibson
I have been very happy with trupanion
So far everything has worked well for me. It can be confusing how & when the deductible is applied & coverage after the deductible but you can chat on line or call easily to get explanations. I have had my dog insured with Trupanion for 11 years.
Insurer: Trupanion
By: Janet
Smooth and Efficient Claims Experience
What made my experience great was the prompt reimbursement process and the clear explanation of benefits provided. Everything was handled efficiently, and it was easy to understand the coverage and reimbursement details.
Insurer: MetLife
By: Claudia
Best pet insurance
This is truly the best coverage for your pet. The claims are easy to upload, the employees are friendly and helpful, and payout are quick.
Insurer: MetLife
By: Dina Melendez
Appreciate the quick response to claims…
Appreciate the quick response to claims and refunds..
Insurer: MetLife
By: customer
A prompt and transparent response was…
A prompt and transparent response was provided after the claims were submitted.
Insurer: MetLife
By: Jose