Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Aileen was great helped me pick out a…
Aileen was great helped me pick out a plan the best fits my cat Mr. Snuggles needs. To make sure he’s covered in the future if anything were to happen and for he’s routine vet visits.
Insurer: Fetch
By: Mallory Allison
Very professional and helpful.
Very professional and helpful.
Insurer: Nationwide
By: Richard
They process the claims fast and when…
They process the claims fast and when you call someone answers you right away and their coverage is comprehensive.
Insurer: Spot Canada
By: Spring
Easiest claims process
Easiest claims process, easy to work with and they payout directly to you quickly. Highly recommend.
Insurer: MetLife
By: Devin
Fast service: I sent the information I had
I sent the information I had. Fetch contacted my vets office for medical records and my claim was paid in a short time. I wish my insurance was that easy!
Insurer: Fetch
By: Brenda
Thankful to have Pet Insurance
We were so thankful to have pet insurance when our 4 year old doodle had a stomach emergency and spent two nights in an emergency hospital. The bill was over $6200 and Healthy Paws simply asked for the medical notes from the hospital and they issued payment without a delay.
Insurer: Healthy Paws
By: Gary Breen
Every time I call I get a friendly…
Every time I call I get a friendly person who is known and helpful.
Insurer: Trupanion
By: Darlene s.
Great Communications and Service!
Great Communications! Fast response! Fast reimbursement! I recommend Fetch Pet Insurance. I was very satisfied with the insurance and service.
Insurer: Fetch
By: Linda
Great customer service experiences
So far, my calls to MetLife Pet Insurance have been excellent. They’ve answered quickly, the representatives have all been based in the United States and speak very good English, and everyone has been pleasant to work with. I haven’t had to file a claim yet—hopefully I never need to—but their customer service has been great so far.
Insurer: MetLife
By: Simon H.
Quick response
This company has been great with answering all of my questions promptly. I highly recommend.
Insurer: MetLife
By: Marla Cofrancesco