Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Kind, caring and understanding about he loss of my beloved Popeye
When I spoke to Richey, he was very kind and understanding. We spoke for quite a while, I called to ask about cancelling my policy after I just lost my beloved Popeye. Gone to soon, but Richey was very kind and empathetic to my needs.
Insurer: MetLife
By: customer
Better than Human Insurance!
Better than Human Insurance! Very fast reviews and when additional documentation is needed they contact the provider right away.
Insurer: Trupanion
By: Patient
Never recommending to anyone else. What a scam.
I had a very disappointing experience with MetLife Pet Insurance. I purchased a policy for my dog expecting reliable coverage, but when it came time to file a claim, the process was frustrating and ultimately unhelpful. My claim took over 30 days to review, only to be denied under the label of a “pre-existing condition.” This was extremely frustrating, especially since it felt like a convenient way to avoid covering the costs. Even more concerning, the claim was reopened, I was charged for another month, and then it was denied again for the same reason. When I contacted customer service to address these issues, I felt dismissed rather than supported. There was a clear lack of communication, transparency, and accountability throughout the entire process. In a time when many people are already struggling financially, this experience felt especially unfair. Pet insurance is supposed to provide peace of mind, but in my case, it did the opposite. Based on my experience, I would not recommend this company. I’ve lost trust in their service and will not be doing business with them again.
Insurer: MetLife
By: Veronica
Affordable and easy to work with
This is an affordable option that has saved the life of my dog! We would not have perused treatment when she fell ill but because I was able to afford this coverage, she is here with us today. They have been great to work with too. Great communication when they needed more information on the claim and payout was timely. Would recommend and have recommend!
Insurer: MetLife
By: Kris
Friendly staff
Friendly staff, helpful, easy to apply, staff answers any and all questions. They care about you and your Pet. With our first baby who passed they were so kind. So this is why when we got two new babies we came back to Nationwide.
Insurer: Nationwide
By: Kathy B
Great job!
Great job! These were our first claims, easy process, quick response. Very happy we chose Fetch.
Insurer: Fetch
By: John
Reliable Pet Insurance
Reliable, convenient and customer service is above excellence!
Insurer: Pets Best
By: Patricia
Claim was queued for 2 weeks before…
Claim was queued for 2 weeks before processed, no email notification on status changes/updates, otherwise would’ve given 5 star
Insurer: Spot
By: Yulin Chen