Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
I FEEL RELIEVED …
Easy to understand the different coverage options, low pressure to purchase but ready to help explain, excellent coverage options (I have a puppy) and although I haven’t used it yet, it comes HIGHLY recommended for friendly, professional customer service & support as well as ease of the claims process and quick review! I haven’t even used it yet and it’s already given me peace of mind as I get to know my new little buddy. Seems like a fair premium for my desired level of coverage and care.
Insurer: Prudent Pet
By: Donna Lanier
Left after 3 years due to no coverage and climbing rates
I had MetLife for 3 years. I got my policy when my dog was 1 year old. She is a boston terrior. Just about any time I tried to claim anything it was considered a "pre-existing condition". Not only did they NOT help me with medical coverage my rates went up every year with no help from them. Complete waste of money and time. I will say Customer service reps are great. It is the claims process that tanks the whole company.
Insurer: MetLife
By: Jonna Tucker
I’ve used nationwide for over 11 years
I’ve used nationwide for over 11 years. They do not disappoint. Great customer service!
Insurer: Nationwide
By: Carol Wawrychuk
Website issues & App Crashes
Website issues & App constantly crashing and "dog is off leash" Website crashed and I could not submit a claim. I have tried emailing, twice now, an invoice to be as a claim and no one has got back to me. Now my new insurance term starts today and no one processed my claim.
Insurer: MetLife
By: Olivia Busby
Hospitality
Hospitality, knowledge, explanations
Insurer: Prudent Pet
By: ctcoyyahoo.com
We are beyond grateful for Healthy Paws…
We are beyond grateful for Healthy Paws and the peace of mind they’ve given us with both of our dogs, Mercy & Merlin. Recently, Mercy had to spend several nights in the hospital battling a severe urinary tract infection that had spread to her bladder and kidneys. It was terrifying emotionally, and without pet insurance, it would have been incredibly difficult financially as well. Healthy Paws truly came through for us. Not only did they help cover the costs when we needed it most, but their claims process was fast, easy, and stress-free during an already overwhelming time. The reimbursement hit our account through direct deposit surprisingly quickly, which made such a huge difference. Having insurance for your pets feels a little like having a safety net woven out of kindness and practicality. We’re so thankful we chose Healthy Paws for Mercy & Merlin and absolutely recommend them to any pet parent wanting real support when life suddenly goes sideways. 🐾
Insurer: Healthy Paws
By: Caprice Ridgeway
DO NOT WASTE YOUR MONEY!
DO NOT WASTE YOUR MONEY! They deny everything they don't keep up on individual state laws, they will deny e3in hopes that you won't fight them. They denied claims that were done by a Vet Tech at CAN NOT work without being under the supervision of a veterinarian. And what did Pest Worst do, denied, so now you to appeal which is total BS. I hate this company with a passion!!!
Insurer: Pets Best
By: Tonya Fritsch
Very helpful and professional.
Very helpful and professional.
Insurer: Pumpkin
By: Lisa
Atrocious customer service
Atrocious customer service
Insurer: Trupanion Canada
By: dadeas