Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Fast refunds
Fast refunds, so far has never denied a claim. Would highly recommend to anyone.
Insurer: MetLife
By: JB
Seamless
Seamless, easy, hassle free when submitting a claim. They have the best customer service as well!
Insurer: Spot
By: Roberta
you had fast response whrn needed and…
you had fast response whrn needed and fast return when bills were submitted for reimbursements
Insurer: Pumpkin
By: julie
I've had Metlife Pet Insurance for many…
I've had Metlife Pet Insurance for many years, and have always had very positive experiences with them. The policy works well, and the claims are put through quickly.
Insurer: MetLife
By: Janet Borg
easy claim forms
easy claim forms, good service, excellent reimbursement. Only complaint is length of time it has taken to receive your payments (not received yet). Dr. Odell
Insurer: Trupanion
By: Robert
Justin was extremely helpful
Justin was extremely helpful and explained everything clearly. I never had pet insurance and I feel very confident in my decision to choose Fetch and Justin was a huge part of that.
Insurer: Fetch
By: Joseph Cistulli
Easy to send in claims and always a…
Easy to send in claims and always a very quick response. This pet insurance has been very valuable as we went through a few health issues with Cooper.
Insurer: MetLife
By: Jenny