Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent service
Excellent service Rep did an excellent and thorough job
Insurer: Nationwide
By: Thomas Quigley
The claims submission process is very…
The claims submission process is very straightforward. The customer reps have always provided exceptional service and answered all of my questions satisfactorily. The new app still needs some tweaking though as it still has a few bugs in it, but the customer service rep was aware and explained what I needed to do.
Insurer: Embrace
By: Pete
Dumbest policy ever....
I will keep writing bad reviews because of the stupid policies they have. My dog was taken off of another policy I paid for,for 5 years. When my ex and I split up we separated our dogs into two separate policies. She added her credit card to begin paying for "her" dog. Trupanion owed me a significant credit. They gave my credit to my ex on her credit card..... When I questioned it and pointed out thier mistake, they said it was thier policy to credit her card and not mine.... so again, I paid with my card for five years.... she newly adds her card and received my credit. They will not do anything about it. To them this makes sense..... I will keep writing bad reviews until my dog passes and I'm through with them or until they admit thier mistake and credit me back my money. They want me to reachout to them. They already made it perfectly clear they will not do anything about it. Why they want me to call them is beyond me. They will only support their stupidity and make me angrier then I already am.
Insurer: Trupanion
By: Ed Miranda
New subscriber
I am a new customer. There was some delay in getting the confirmation email but it has since come. Have had many pets in my life but never had pet insurance. Very high vet costs for my last 2 kitties prompted me to subscribe. Hoping it will be worth it!!!
Insurer: Prudent Pet
By: Cynthia
The representative was very helpful and…
The representative was very helpful and clear.
Insurer: Nationwide
By: Mr. Williams
Train your people to not tell the…
Train your people to not tell the client what they want to hear but actually where your claim is in the process
Insurer: ASPCA
By: Cathy Thompson
Trupanion allowed us to focus on what mattered most, getting our baby the care he needed.
Trupanion took away the stress of an additional financial burden and allowed us to focus on what truly mattered the most, making sure our baby got the care he needed and was able to come home to us healthy. I've long been a believer in Pet Insurance, but our experience this past weekend made a firm believer out of my husband as well. Our emergency vet was able to submit the claims to insurance before payments were made on our end. This allowed us to just pay our co-insurance. Trupanion also pre-approved the entire deposit that was necessary for our boy to receive his care. We were able to leave him with the best team without paying a dime of the deposit. It made what was already a terrifying and dreadful experience just a little bit easier to weather. Thank you Trupanion!
Insurer: Trupanion
By: Katie
Considering other insurance now
I usually appreciate the promptness in reimbursement, but this last time came with issues. For whatever reason, a paper check was issued instead of the usual Zelle method. It was impossible to contact customer service over the phone and an email attempt resulted in a similar dead end. Not sure what I’m paying for now.
Insurer: MetLife
By: Xari Mejia
Fetch Pet Insurance was very good to…
Fetch Pet Insurance was very good to work with for my dog's recent surgery. My claim was processed smoothly and efficiently. I received my reimbursement in a timely manner. I highly recommend this company.
Insurer: Fetch
By: Dixie
Terica was very knowledgeable
Terica was very knowledgeable, helpful, professional and patient with my many questions. I was shopping different pet insurance options and you really fit my needs but Terica also had a lot to do with my decision.
Insurer: Nationwide
By: Cathy Creany