Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet insurance is one of those things…
Pet insurance is one of those things that doesn’t likely get a lot of 5 star reviews. But when it comes to healthy paws, I can’t say enough great things. They supported us every step of the way of our loving dogs 5 year fight with cancer. We got 5+ years of amazing quality time added to her life because of their support.
Insurer: Healthy Paws
By: Dust M
Healthy Paws - You Won't be Disappointed
Healthy Paws has exceeded our expectations. They have been very dependable, easy to deal with and super quick to respond when we have had questions or to file a claim. Getting reimbursed for the vet bills was easy and we received most payments within 2r4 hours. It's nice to have that extra peace of mind knowing that if something were to happen, we would be covered for large vet bills. Especially in those emergency situations where every second counts. The customer service has always been pleasant and they have always gone above and beyond to help. Our greyhound is nearing 12 years old and without Healthy Paws, we could not manage the vet bills and medications. The insurance itself has made a difference in being able to provide for our pet. I would highly recommend Healthy Paws pet insurance to any pet owner that is looking for a reliable company to protect their pet. You will not be disappointed!
Insurer: Healthy Paws
By: Gail Cohen
Superb Service; Cost Friendly
Justin was absolutely wonderful. He was patient throughout our lengthy phone conversation and answered my numerous questions thoroughly and clearly. He spoke at a comfortable pace, so I was able to both absorb and reflect on his information as we chatted. in addition, I am getting much more thorough coverage compared to my previous insurance and saving money to boot. Changing to Fetch is the right decision for me.
Insurer: Fetch
By: Dolores Malish
Very impressed.
I was impressed with how quickly I got a response when I first called. I was emailed promptly and when I had questions, I got answers almost immediately. I also found it easy to lock in the insurance and make my payment. I also thought the person I was dealing with was very nice. Thank you for making this experience stress free.
Insurer: Prudent Pet
By: Karen B
5-Star White-Glove Customer Service!
The agent I met with was super knowledgeable and reinstated/replicated the coverage I had in place for Sylvia before retiring Nov. 30, 2025. My Nationwide Pet coverage expired Dec 1 after retiring. Today’s experience was pain free; John was efficient and made the reinstatement seamless. Thank you.
Insurer: Nationwide
By: MARGUERITE A FRANKPEPER
Shelly was very nice,helpfull made it…
Shelly was very nice,helpfull made it easy for me to understand since this was my first time buying insurance for my pet.
Insurer: Nationwide
By: Leticia
Trupanion is always there to help me…
Trupanion is always there to help me give my dog the best care possible!
Insurer: Trupanion
By: customerChristine Moulthrop
Don't waste your money
Pets Best Insurance is a complete waste of money. No matter what I submitted, Pets Best Insurance always denied my claim stating that the issue was due to pre-existing conditions. The only pre-existing condition my dog has are allergies. I never submitted a claim for allergy treatment, but no matter what claim I did submit somehow Pets Best Insurance always tied it to allergies and refused my claim. My vet said this was unethical because the claims I submitted were not allergy-related. Pets Best Insurance also requested my dog's health history repeatedly despite the fact that their customer service phone reps twice verified they had it on file. When I finally appealed one denial with support from my vet, they sent my appeal to an "independent" veterinarian on their payroll for a second opinion. Of course the denial was upheld. Please don't waste your $75 to $250 a month. You will not receive above-board service, and they simply try to wear you down with their tactics for more information. Owning and caring for a pet is expensive to begin with; don't make it more so by wasting your money with Pet's Best Insurance.
Insurer: Pets Best
By: Lisa Scott Benson
Very efficient with all our claims and…
Very efficient with all our claims and easy to work with
Insurer: MetLife
By: Tina Deckard customer