Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Signing up for pet insurance with…
Signing up for pet insurance with Nationwide Pet Insurance was such an easy and positive experience thanks to Kia! He was friendly, knowledgeable, and took the time to answer all of my questions thoroughly. Kia made the entire process smooth and stress-free. Excellent customer service from start to finish!
Insurer: Nationwide
By: customer
Helpful and Quick
"My poodle has allergies and Pet's Best has been great about processing his claims and helping him stay "itch free"! It has been a long process to find the exact combo that works for him, so he doesn't pull all his hair out! Pet's Best has been there supporting us the whole way! "
Excellent Service
"Pets Best kept me informed during the claims process. When I need to send more info, they didn't make a decision until I forwarded more of the doctor's procedures. When they still needed more info, they contacted the vet's office themselves, received their response, then made their decision on the claim. I'm extremely happy Pets Best did leg work on their own before finalizing the claim. What other insurance company does this? Pets Best is the BEST!"
Insurer: Pets Best
By: Renee
Quick and Easy
Pets Best makes the claim process easy and quick, and when you're already stressed about your pet's health, this support and customer care feels like a warm blanket. Thank you.
Socks - 1st vaccines
Socks is a rescue kitten from eastern Kentucky. When I found her, she had a bad back leg and was unsure of her health. When I took her to the vet - Smoky Mountain Animal Clinic. The vet looked at her leg, decided to see if it would heal on its own. They also declared she was too young to start vaccines! They scheduled a second appointment- 4 weeks later! Took her back. They gave Socks her first round of vaccines. Checked her leg - healed on its own. She is doing great! Submitted the claim which was very easy on the app. Within 24 hours - I received confirmation of how much the return would be.
I haven't had any bad experience with them when I call they are always very helpful I have recommended them to my friends for their fur babies already
They were very helpful when I called I recommend them to all my friends about their fur babies
Insurer: Embrace
By: Kenya Henley
Easy claims process
User friendly process and easy to understand explanation of benefits
Claim Fixes
When I filed my claim, I did not understand that there was a waiting period for illness - this is on me. However, I took my new cat in for a routine checkup and it was found that he had an ear and eye infection. Because of the waiting period the infection medication and appointment was not covered, but wellness meds were. Once I called and stated that the appointment was for routine care, and they just happened to find the infections PetsBest adjusted the claim and covered the appointment! I'm a little upset that it didn't cover the medication, however, that was on me for not understanding that there was a waiting period. Overall, PetsBest has been highly responsive, the agent on the phone was super helpful in explaining everything, and updating the claim. It did take a while, but that's totally okay! Great service, good coverage, and easy to use!
A caring insurance company
A caring insurance company, MetLife has been in our lives for the last 3 years. Every time I have had to call, the representative has been kind and caring.
Insurer: MetLife
By: APS