Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Great job!
Great job! These were our first claims, easy process, quick response. Very happy we chose Fetch.
Insurer: Fetch
By: John
Reliable Pet Insurance
Reliable, convenient and customer service is above excellence!
Insurer: Pets Best
By: Patricia
Claim was queued for 2 weeks before…
Claim was queued for 2 weeks before processed, no email notification on status changes/updates, otherwise would’ve given 5 star
Insurer: Spot
By: Yulin Chen
My experience is  slow to pay always…
My experience is  slow to pay always looking for a way to get out of paying after over 14 years of paying my monthly premium. When I submit a bill they say well it’s eligible for review. Then days go by.  my vet sent them a bill directly over half a month ago Trupanion says we’re waiting for information from your vet. My vet says they’ve already sent everything two weeks ago. If you look at the top 10 that insurance companies, Trupanion is not on the list.
Insurer: Trupanion
By: Kirt Bell
This company is a complete scam
This company is a complete scam. Prepare to have none of your claims approved. Dont waste your money here
Insurer: Pumpkin
By: Lo
Absolutely horrendous company
Absolutely horrendous company. Incompetent support staff. They will deny every claim after paying them for years. Do not waste your money or your time here.
Insurer: Pumpkin
By: Lala Adel
I missed the date for submitting initial claim.
I missed the date for submitting Jellybean's initial claim. I called for help and spoke to the most helpful and gracious young lady. She walked me through the process for submitting the claims, telling me to include the initial claim even though it was not included in the charges. She explained that would make it easier for the claims adjuster to process the charges. It was very easy to complete and submit the paperwork. I promptly received conformation of receipt. I am most grateful for the updates of claims status and EOB. Thank you, MetLife for you help with my Jellybean.
Insurer: MetLife
By: Betsy
Great value and piece of mind
Great value and piece of mind, the sign up process is really easy.
Insurer: MetLife
By: Richard Cadogan
Very disorganize pet insurance
This is a very disorganize insurance. They are not familiar with California and they tend to ask for same items many times. If they acn not deunrstand invoices with cero balance they will ask you to provide that which ius almost imporssible then they will email you and close your acse. They imnplemented AI and this does not udnerstand any payment pethods so they will reject your claim There are many veterinarian methods to help pets that are "not" allowed claiming to be holistic in a VERY broad sense, like shock wave that is critical in arthritis to heal and imporve. They hired many agents that are either in training or they do not know the process, and they will transfer your call so you need to ask for a person that5 knows more. If the calims is rejected for not enough docuymentation it will delay refund for another 2 weeks. If you sent by email the calimns then is another 2 weeks. They do not understand either carecredit payments. they do not accept cosco pharmaceuticals because yoour name needs to be in the transcript though you pay with your cc. If you have 2 pets then is worst because you pay for bothe so they can t add 2 plus 2. Almost every submission needs to eb call in, weight and explain the same problem over and over. May agents are very nice and able to follow which is about 40 percent of all agents that answer the phone.
Insurer: Pets Best
By: Elizabeth T Arias
Spot Insurance has been a blessing
Spot Insurance has been a blessing! They are so easy to work with and truly help me with my sweet frenchie!
Insurer: Spot
By: Stephanie Parker