Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The process was simple
The process was simple, straightforward, and easy online. The step by step directions told me exactly what I needed to make sure my claim was filed/processed correctly. I was nervous at first, but realized how simple FetchPet made it. I was happy that my dog Woody’s injuries were covered and we are able to focus on his healing rather than how to pay the bills. Thank you so much!!!
Insurer: Fetch
By: Tina Barnett
Horrible
Everything about this company is a lie. I have been paying into a plan for a year and they rejected all of my claims with no basis. No not trust them! I have no way of covering my pets bills and I’ve paid hundred of dollars to them for nothing. Heartless crooks that should be ashamed of themselves.
Insurer: Pumpkin
By: Lo
Great customer service and fast…
Great customer service and fast approval.
Insurer: MetLife
By: customer
They do a great job with refunds.Very…
They do a great job with refunds.Very professional people that you talk to will continue to do business with fetch.For a long time.
Insurer: Fetch
By: JERRY WILSON
Easy to Navigate
They made the experience easy to understand and the website was easy to navigate.
Insurer: Nationwide
By: customer
Very easy experience at both vets die…
Very easy experience at both vets die to direct payment. Direct calls were very pleasant.
Insurer: Trupanion
By: Peter
May, 2026Letting me know my invoices were in…
Letting me know my invoices were in review. Refunding me quickly
Insurer: Fetch
By: Julie