Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Pumpkin is prompt and efficient with …
Pumpkin is prompt and efficient with claims and payments. Excellent communication.
Insurer: Pumpkin
By: No name
Pumpkin is always very quick to respond…
Pumpkin is always very quick to respond to our claims. Nice and easy claims process!
Insurer: Pumpkin
By: Margaret Connors
Quick reimbursement
Quick reimbursement. Great service. No issues. Easy claims processing and visibility to status updates.
Insurer: Spot
By: SharonC
Thank You Pets Best
Pets Best provided excellent care throughout my claim process. The claim began as a simple toe nail issue which ultimately became a malignant digital melanoma. To experience this was very difficult and emotional. Knowing however that I had some form of financial comfort truly eased the burden. The claims process has been smooth and extremely easy. I highly recommend Pets Best.
Thank you for your prompt response!
Quick response time! Thank you for your help with the prompt review of my claim and reimbursement! It was reassuring to know that Healthy Paws was there for me and my dog so that I could focus on her treatment and recovery.
Insurer: Healthy Paws
By: AH
Souris
Easy to navigate. Prompt response on claims. prompt payments on claims.
Insurer: MetLife
By: customer
Josh Sabado Was very helpful adjusting…
Josh Sabado Was very helpful adjusting my information on my account and walked me through it and ensured that I had everything right. It was quick and easy
Insurer: Fetch
By: Gabriel Escobar Zuniga
Almost cancelled my policy
I had actually called to cancel my policy. My dog has been diagnosed with a heart murmur and I was frustrated that my vet would have to do the procedure, I pay, then file a claim. My fear was that the fetch like many other companies would fail to honor my claim for some lame reason. Gerrone talked me out of cancelling. He told me I could submit to my vet a pre-approval form where they would describe problem and the actual procedures and care to be given. I would then submit to fetch for pre-approval of procedures taken. Ensuring ultimate reimbursement of claim. He also corrected some misconceptions I had concerning the deductible. He was very calming and patient. Gerrone is one of the best by phone representatives I have ever encountered from any company. It was not only a pleasure talking to him, but I felt my issues had been entirely and completely addressed.
Insurer: Fetch
By: Richard Brown
Delaney was awesome
Delaney was awesome. She went out of her way. She's a valued employee.
Insurer: Prudent Pet
By: William
It was a pleasure speaking with Josh…
It was a pleasure speaking with Josh today. He explained the policy thoroughly, offered a multi pet discount which was a great incentive. He was knowledgeable and very efficient. I asked him to call me back at a certain time and he did which was very impressive. Josh was also understanding and offered good advice.
Insurer: Fetch Canada
By: Dorothy Muto