Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Reliable Pet Insurance!
Upon submitting my pet's claim of an invoice and soap notes needed after a spaying surgery, my 80% reinbursment was sent to me within days! I am so far pleased with the timely manner things like that are handled.
Insurer: MetLife
By: Kaylee G.
Friendly, claims reviewed and paid in…
Friendly, claims reviewed and paid in a timely manner.
Insurer: MetLife
By: Melissa M
Easy access to make a claim for my dog!
Easy access to make a claim for my dog!
Insurer: Spot
By: Lynda Overking
It is a easy website and easy to submit.
It is a easy website and easy to submit.
Insurer: Spot
By: Sharon Gallert
MetLife has been great to me
MetLife has been great to me. I love the coverage I have and the quick responses I get.
Insurer: MetLife
By: Samantha Williams
Read your policy carefully
- Will spam you with 10+ emails if you just want to get a quote. - For dental coverage, they require your dog to get "an annual dental exam and you follow your veterinarian’s recommended dental care". This can cost you another $1000+ per year. - Misleading practices. They technically don't raise plans due to age - they just put your pet in a cohort with other pets in the area who signed up at the same time. Fees go up as the cohort need more medical care ...which coincides with age. - Problematic partnership with VCA and other private equity owned companies. The payment is only instant if you use one of the partnered clinics, and sometimes not even then. - Does not cover routine or emergency examinations, preventatives, or "recovery and complementary care" - Will make every effort to deny claims as "pre existing", but most pet insurance companies do this. If your dog ate a sock ten years ago and just ate another one, it's "pre existing".
Insurer: Trupanion Canada
By: Bella
Great Pet Insurance!
I have been a customer for many years. Metlife is extremely responsive and customer service is outstanding. I just added two new dogs to a policy and the process was quick and painless. I highly recommend them!
Insurer: MetLife
By: Kimberly J Bailey
great insurance for dogs
THey always acknowledge receipt of my claims and reimburse me quickly
Insurer: Pets Best
By: Barbara
Fast easy
Fast easy, only complaint I could not just add her to my current policy that I have for my other dog
Insurer: MetLife
By: Anthony Papa