Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Jeremy was amazing
Jeremy was amazing. Very thorough and explained the coverage in a very clear and concise way. I am grateful to have had such a pleasurable experience
Insurer: Nationwide
By: Kathryn Steblay
Christina was great, very helpful and personable. I love the was she said Nationwide.
Christina was great
Insurer: Nationwide
By: Misha K Sampson-Duncan
Nadine was absolutely great.
Nadine was absolutely great.
Insurer: Fetch Canada
By: Heidi
Very friendly and polite service and…
Very friendly and polite service and professional a pleasure to speak to .Phillip fisher and bitsy
Insurer: Fetch Canada
By: Smokey Bear
Singlehandedly the worst…
This is singlehandedly the worst insurance I've ever had the displeasure of being subscribed to. Didn't get a single cent back from the "completed" claims. I had to pay $2k+ for my kitten's Feline infectious peritonitis (FIP) within the last MONTH and had Embrace weeks before the visits AND the diagnosis. The tests, bloodwork, visits, compound medicine, they all added up to $2,000. I paid $125~ for Embrace membership (2 months) and they could only refund a measly $9. I cannot stress this enough... I'd rather pay $2,000 out of pocket five times every month than to have to pay $50 a month to Embrace ever again. Also their customer service is bad. I kid you not, within the same day, I waited for 20 mins for the first call, and 30 mins ON THE DOT for the other call. I was this close to hanging up. And they have the audacity to have a voice line in the hold-call that says they're rated top customer service by some company. That's real funny. Save your money, mental health, time, and your pet's time. DO NOT SIGN UP FOR EMBRACE PET INSURANCE. Actual thieves.
Insurer: Embrace
By: hllxwn
They care
I was pleased to know that she cared for my canela as much as I do and explained everything in detail. I am definitely pleased. Thank you 😊
Insurer: Fetch
By: Nancy Hernandez
Friendly
Friendly, knowledgeable and professional customer service professional. Patient and helpful!
Insurer: Nationwide
By: customer
The last guy who spoke with me over the…
The last guy who spoke with me over the phone helped clarify everything and understand what was going and even offered to help, excellent customer service
Insurer: Sonnet
By: Abderrahman Naj Elfitouri
Explaining policy/Claims review
Thank you Samantha for going over my benefits and telling me how to file my claims. I understand more clearly now, of all the benefits. Thank you also for letting me know that sometimes the vets are (might be) willing to help with my claims.
Insurer: Fetch
By: Georgia Cavin
I LOVE Trupanion!
I LOVE Trupanion!! They are quick to review claims, very responsive when I have questions and have been wonderful to work with!
Insurer: Trupanion
By: Tammie Pyle