Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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This was my first claim and I was very…
This was my first claim and I was very impressed with the human communication! The fast response to questions and ease of handling the claim.
Insurer: Trupanion
By: Helen J. Meier
As usual, amazing experience
During a stressful event with my dog Trupanion provided quick support, and quick and payment. It was one less thing to worry about. Their customer service is always top notch. Thank you
Insurer: Trupanion
By: Alexia
Healthy Paws is amazing
Healthy Paws have been amazing helping us to keep our pets healthy and happy. They have easy way to summit claims and they reply the claims in a wast way. I always recommend Healthy Paws to my friends 🧡
Insurer: Healthy Paws
By: Cloriana Celis
Timely and thorough communication with …
Timely and thorough communication with the vet hospital
Insurer: Trupanion
By: William
They are always efficient and fast in…
They are always efficient and fast in paying our claims.
Insurer: Pumpkin
By: Khrisann
Gimmick, won’t pay once it’s time to pay claims
I’ve had my policy since 2020 (5.6 years) now that I’m complaining about unpaid claims they notified me that they were missing medical info. Once obtained.. surprise, surprise, exclusions. I’m suing them!!
Insurer: Embrace
By: Doctor Ty.
They helped save my cats life
They took the time to reevaluate my claim. They covered my cat’s medical situation. If it wasn’t for trupanion, my cat would not be with me today. I am forever grateful for this insurance
Insurer: Trupanion
By: Olivia
Melody provided excellent service in…
Melody provided excellent service in explaining the benefits clearly and helping me choose the right insurance for my new pet. The process seemed easy and efficient.
Insurer: Nationwide
By: Mehdi
Follow up from November.
Follow up from November. Absolute scam paid the policy in full, Spot Pet did not pay any of our claims, all claims submitted multiple times by our local veterinary and complies with Spot Pet Policy. Filing in small claims court, absolutely a scam. Awful phone service, after many hours of calls and re submitting of all of the claims, the supervisor scheduled to call us on 11/28, no call no show. Stay far away from this company. SCAM !!!!!!!!!!!!!!!!!! Papers have been notarized as I informed 3 representatives that we were filing in CT small claims court, you can call us at 860-280-1388, review and pay the 3 invoices asap or on 12/15 I will proceed with the filing process, I also emailed you a copy of the CT small claim information. Unacceptable at every level especially management level. I will submit all vet invoices and our service agreement on this website for proof of their scamming customers
Insurer: Spot
By: Lenny Sabia