Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Great Pet Insurance!
I have been a customer for many years. Metlife is extremely responsive and customer service is outstanding. I just added two new dogs to a policy and the process was quick and painless. I highly recommend them!
Insurer: MetLife
By: Kimberly J Bailey
great insurance for dogs
THey always acknowledge receipt of my claims and reimburse me quickly
Insurer: Pets Best
By: Barbara
Fast easy
Fast easy, only complaint I could not just add her to my current policy that I have for my other dog
Insurer: MetLife
By: Anthony Papa
The process was simple
The process was simple, straightforward, and easy online. The step by step directions told me exactly what I needed to make sure my claim was filed/processed correctly. I was nervous at first, but realized how simple FetchPet made it. I was happy that my dog Woody’s injuries were covered and we are able to focus on his healing rather than how to pay the bills. Thank you so much!!!
Insurer: Fetch
By: Tina Barnett
Horrible
Everything about this company is a lie. I have been paying into a plan for a year and they rejected all of my claims with no basis. No not trust them! I have no way of covering my pets bills and I’ve paid hundred of dollars to them for nothing. Heartless crooks that should be ashamed of themselves.
Insurer: Pumpkin
By: Lo
Great customer service and fast…
Great customer service and fast approval.
Insurer: MetLife
By: customer
They do a great job with refunds.Very…
They do a great job with refunds.Very professional people that you talk to will continue to do business with fetch.For a long time.
Insurer: Fetch
By: JERRY WILSON