Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Wonderful First Claim Experience!
This was our first claim after 7 years. All we did was give our vet the Trupanion information and everything was taken care of from there! We were so happy with how easy and fast Trupanion took care of our claim.
Insurer: Trupanion
By: Thomas S Vispisiano
Eased my worries during a stressful time
I made my first claim on my senior cat after having ensured her for several years, unsure of how much exactly would be covered as this was a large vet bill and my first time using pet insurance. I was overwhelmingly surprised and grateful about how easy it was to submit the claim and receive reimbursement. The entire process was so simple, clear, speedy, and made my life much easier during a stressful time in my life/my cat's life. She is now healing and expected to make a full recovery after her surgery, and I'm so grateful that thanks to Pets Best I wasn't worried about the monetary impact the surgery would have on my family. Would highly recommend for any pet owners, but due to my experience can particularly recommend for anyone adopting an older cat.
Insurer: Pets Best
By: Olivia
A company that cares
When you lose your precious pet, you are vulnerable and in great need of compassion and expertise. Pets Best provided both through an awful time for us. We're still hurting, but a puppy is on its way; and we will certainly check in with Pets Best when we get him/her.
Pumpkin is prompt and efficient with …
Pumpkin is prompt and efficient with claims and payments. Excellent communication.
Insurer: Pumpkin
By: No name
Pumpkin is always very quick to respond…
Pumpkin is always very quick to respond to our claims. Nice and easy claims process!
Insurer: Pumpkin
By: Margaret Connors
Quick reimbursement
Quick reimbursement. Great service. No issues. Easy claims processing and visibility to status updates.
Insurer: Spot
By: SharonC
Thank You Pets Best
Pets Best provided excellent care throughout my claim process. The claim began as a simple toe nail issue which ultimately became a malignant digital melanoma. To experience this was very difficult and emotional. Knowing however that I had some form of financial comfort truly eased the burden. The claims process has been smooth and extremely easy. I highly recommend Pets Best.
Thank you for your prompt response!
Quick response time! Thank you for your help with the prompt review of my claim and reimbursement! It was reassuring to know that Healthy Paws was there for me and my dog so that I could focus on her treatment and recovery.
Insurer: Healthy Paws
By: AH
Souris
Easy to navigate. Prompt response on claims. prompt payments on claims.
Insurer: MetLife
By: customer
Josh Sabado Was very helpful adjusting…
Josh Sabado Was very helpful adjusting my information on my account and walked me through it and ensured that I had everything right. It was quick and easy
Insurer: Fetch
By: Gabriel Escobar Zuniga