Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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The women we spoke to to file the claim…
The women we spoke to to file the claim was wonderful and helpful. We had no trouble submitting the claim.
Insurer: Spot
By: Patricia Telech
Pumpkin is extremely responsive to…
Pumpkin is extremely responsive to whenever I submit either an estimate or an invoice. I appreciate their support and this coverage is well worth it.
Insurer: Pumpkin
By: Robin
I was very happy with the quick reimbursement
I was very happy with the quick turnaround in receiving my reimbursement. Also, there was always an email sent to keep me updated with the process so that I knew to log into the app to look at the status. There was a time that I needed to call and talk with someone over the phone and the person had excellent customer service skills. She went out of her way to be helpful, and I felt like it was genuine. I am so happy that I chose MetLife Pet insurance. I plan on having them has long as I have my cat.
Insurer: MetLife
By: Sherry Bancroft
The people
The people. A great experience every time. No nonsense, no deceptive language - very straight forward policies, claims processed quickly.
Insurer: MetLife
By: Christine Reilly
Amazing pet insurance
Amazing pet insurance. Fast refunds and get customer service.
Insurer: Pumpkin
By: Anthony
The worst
This is singlehandedly the worst insurance I've ever had the displeasure of being subscribed to. Didn't get a single cent back from the "completed" claims. I had to pay $2k+ for my kitten's Feline infectious peritonitis (FIP) within the last MONTH and had Embrace weeks before the visits AND the diagnosis. The tests, bloodwork, visits, compound medicine, they all added up to $2,000. I paid $125~ for Embrace membership (2 months) and they could only refund a measly $9. I cannot stress this enough... I'd rather pay $2,000 out of pocket five times every month than to have to pay $50 a month to Embrace ever again. Also their customer service is bad. I kid you not, within the same day, I waited for 20 mins for the first call, and 30 mins ON THE DOT for the other call. I was this close to hanging up. And they have the audacity to have a voice line in the hold-call that says they're rated top customer service by some company. That's real funny. Save your money, mental health, time, and your pet's time. DO NOT SIGN UP FOR EMBRACE PET INSURANCE. Actual thieves.
Insurer: Embrace
By: Zey
The customer service was so help and work.…
The customer service was so helpful and guided me through steps. Even took all my questions with courtesy. The claim went faster than expected. Keep up the good work
Insurer: Fetch
By: Renee Johnson
Thank you Trupanion
At an extremely stressful time, not knowing if our dog was going to survive, Trupanion made the approval process seamless with our vet. Trupanion allowed all of us to focus on diagnosing and treating our dog. As a result, our dog is still here and doing much better. We are all very grateful.
Insurer: Trupanion
By: Laurie
Fetch is the best pet insurance I have…
Fetch is the best pet insurance I have ever had. The claim submittal process is so easy and quick. Payment is easy and typically happens prior to the 2 weeks they ask for. I would recommend this pet insurance to everyone with a pet!
Insurer: Fetch
By: Dawn
Rosie was very helpful and made it very…
Rosie was very helpful and made it very easy to sign up.
Insurer: Nationwide
By: Helen Fisher-Gery