Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Fetch doesn’t calculate claims properly
I am a Canadian, holding a Canadian policy but my cat has to see a specialist in the US. We have been going to BluePearl for 2-3 years now and are paying our invoices in US dollars. However, every single time I submit a claim with Fetch, even though I include a note reminding them that the claim amount needs to be properly calculated and converted from US dollars to Canadian dollars they always assume that the invoice amount is in CAD dollars and cover me for 80% of that, resulting in me calling them every time over and over again, having to explain that, only to result in another claim reassessment every time and more waiting ( at least another 30 days) to reimburse me for the currency exchange rate amount. It’s been years of having this issue with Fetch and they still haven’t found a way to correct it, even though I have brought it to their attention countless times! Very frustrating, having to call them every single time they make a mistake and being constantly under reimbursed or not paid out correctly! I gave them so many chances to fix the problem before I wrote this review but they still haven’t fixed it to date!
Insurer: Fetch Canada
By: Ilina Farrow
Daniel was exceptionally patient
Daniel was exceptionally patient, knowledgeable, and pleasant to work with. Super appreciative of the help I received tonight. Thanks so much!
Insurer: Nationwide
By: Kimo
Jeremy was amazing
Jeremy was amazing. Very thorough and explained the coverage in a very clear and concise way. I am grateful to have had such a pleasurable experience
Insurer: Nationwide
By: Kathryn Steblay
Christina was great, very helpful and personable. I love the was she said Nationwide.
Christina was great
Insurer: Nationwide
By: Misha K Sampson-Duncan
Nadine was absolutely great.
Nadine was absolutely great.
Insurer: Fetch Canada
By: Heidi
Very friendly and polite service and…
Very friendly and polite service and professional a pleasure to speak to .Phillip fisher and bitsy
Insurer: Fetch Canada
By: Smokey Bear
Singlehandedly the worst…
This is singlehandedly the worst insurance I've ever had the displeasure of being subscribed to. Didn't get a single cent back from the "completed" claims. I had to pay $2k+ for my kitten's Feline infectious peritonitis (FIP) within the last MONTH and had Embrace weeks before the visits AND the diagnosis. The tests, bloodwork, visits, compound medicine, they all added up to $2,000. I paid $125~ for Embrace membership (2 months) and they could only refund a measly $9. I cannot stress this enough... I'd rather pay $2,000 out of pocket five times every month than to have to pay $50 a month to Embrace ever again. Also their customer service is bad. I kid you not, within the same day, I waited for 20 mins for the first call, and 30 mins ON THE DOT for the other call. I was this close to hanging up. And they have the audacity to have a voice line in the hold-call that says they're rated top customer service by some company. That's real funny. Save your money, mental health, time, and your pet's time. DO NOT SIGN UP FOR EMBRACE PET INSURANCE. Actual thieves.
Insurer: Embrace
By: hllxwn
They care
I was pleased to know that she cared for my canela as much as I do and explained everything in detail. I am definitely pleased. Thank you 😊
Insurer: Fetch
By: Nancy Hernandez
Friendly
Friendly, knowledgeable and professional customer service professional. Patient and helpful!
Insurer: Nationwide
By: customer