Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Response time for payment was great
Response time for payment was great. I made sure that all soap notes were also submitted to claims. Thank you for being efficient.
Insurer: MetLife
By: BJ
Claim process was easy and fast
Claim process was easy and fast. Best experience.
Insurer: Pumpkin
By: Christopher
The people
The people made this great. The rising cost is why I can’t give 4 stars, and not having the sliding scale of deductible is another reason. But the fact that I can call, not wait on hold and speak with a pet lover like me is why this company is the only company I’d choose. I also like how I can bill Trupanion’s directly without having to go out of pocket first.
Insurer: Trupanion
By: Angelina
This was my first claim and I was very…
This was my first claim and I was very impressed with the human communication! The fast response to questions and ease of handling the claim.
Insurer: Trupanion
By: Helen J. Meier
As usual, amazing experience
During a stressful event with my dog Trupanion provided quick support, and quick and payment. It was one less thing to worry about. Their customer service is always top notch. Thank you
Insurer: Trupanion
By: Alexia
Healthy Paws is amazing
Healthy Paws have been amazing helping us to keep our pets healthy and happy. They have easy way to summit claims and they reply the claims in a wast way. I always recommend Healthy Paws to my friends 🧡
Insurer: Healthy Paws
By: Cloriana Celis
Timely and thorough communication with …
Timely and thorough communication with the vet hospital
Insurer: Trupanion
By: William
They are always efficient and fast in…
They are always efficient and fast in paying our claims.
Insurer: Pumpkin
By: Khrisann
Gimmick, won’t pay once it’s time to pay claims
I’ve had my policy since 2020 (5.6 years) now that I’m complaining about unpaid claims they notified me that they were missing medical info. Once obtained.. surprise, surprise, exclusions. I’m suing them!!
Insurer: Embrace
By: Doctor Ty.