Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Very responsive
Very responsive. They kept me updated during the process. I really love this insurance for my fur babies.
Insurer: Pumpkin
By: customer
You were there when I needed you
You were there when I needed you
Insurer: Trupanion
By: Charles
Very fast response from Pumpkin…
Very fast response from Pumpkin concerning submitted vet bills! Great review process.
Insurer: Pumpkin
By: Edna Leo
Worst claim assistance ever
Easy to file a claim, but easier for them to deny the claim. Simply ridiculous how because an emergency vet didn't respond to petsbest email attempts the canceled and denied my claim. They never called the vet, but they expected me to do all their work after they tried. What am I paying you for? Adios and good riddance to scammy non helpful pet insurance companies.
Insurer: Pets Best
By: Pecker
Customer service was amazing!
My representative Melody was outstanding with assisting me. One question given, and all answers were answered. Very knowledgeable of her position and she left me with reassurance and understanding of my reasons of continuing to use Nationwide.
Insurer: Nationwide
By: Princess Gladden
Spot is great!
Spot pet insurance has been great! East to submit claims. Fast reimbursement. Great customer service. Also love the app! Very user friendly. Thank you Spot!
Insurer: Spot
By: Alexa
Very happy with the service and the…
Very happy with the service and the time it took to get the claim paid
Insurer: MetLife
By: Anthony G
Easy to set up! Offered military discount. Thank you!
Easy to set up!
Insurer: MetLife
By: MW