Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Denied Claims
I’ve been a Medlife customer for 6 years and paid extra for a periodontal rider, expecting my dog’s dental care to be covered. After scheduling his annual cleaning, I was surprised to find none of it was covered due to a “pre-existing condition” I was never clearly informed about. Disappointed with the lack of transparency and communication, especially after similar services were covered in the past.
Insurer: MetLife
By: Katrina
Thank you Brandy
I received excellent reviews from friends on the pet insurance you offer. Brandy was very clear and helpful setting up our policy. Thank w
Insurer: Prudent Pet
By: PAUL LEONARD
MetLife Pet Insurance has been so…
MetLife Pet Insurance has been so helpful in ensuring my fur babies are healthy and stay healthy. The online Vet Chat has been great especially in helping guide next steps regarding my pet’s health concerns and questions.
Insurer: MetLife
By: Rose
Trupanion is very responsive to claims…
Trupanion is very responsive to claims submitted. They keep you well informed about any progess. A very professional organization.
Insurer: Trupanion
By: Rudolf
Courtesy to the customer
Courtesy to the customer . I trust this insurance to provide the best coverage possible I’m grateful for Trupanion Thank you.
Insurer: Trupanion
By: Margarita
Samatha was great to deal with
Samatha was great to deal with. So helpful and was able to answer all my questions
Insurer: Fetch Canada
By: Hank Nichol
Pets Best has been wonderful for our…
Pets Best has been wonderful for our family. It has helped us not think twice to take our dog to the vet or ER when needed and it has saved us so much money! While their website does randomly crash from time to time, it is very easy to use and the payments are quick and direct deposit. Couldn't recommend more!
Insurer: Pets Best
By: Clifford
Help with claims and quick turn around with payments…
Help with claims and quick turn around for payments. everyone is so nice and helpful! Thank you!
Insurer: MetLife
By: customer
easy experience
very detailed and kind. took the time for me to understand
Insurer: Nationwide
By: Jane McMahon
Customer support was very helpful and…
Customer support was very helpful and very informative.
Insurer: Sonnet
By: Mark Perlado