Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Shout out to Amanda Mello
Shout out to Amanda Mello! Great costumer service. I had many question that kept popping up as we spoke and she was nothing short of increible, and thorough with her answers. In a world where having bad costumer services has become the new normal it felt great to have a nice experience. Thank you!
Insurer: Fetch
By: Barbara Liccioni
Great Response Time
I submitted my claim and heard back that it was processed within two weeks. Everything was very easy and I did not have any trouble submitting my claim.
Insurer: Spot
By: Ashlan Andrews
I recently had an emergency with my…
I recently had an emergency with my Belgian Malinois that eventually landed us at a Dental Specialist. The situation in itself was stressful and financially the cost of the surgery was an added stress. I paid for the surgery knowing that I had purchased insurance but was skeptical as most insurance companies find ways to avoid claims. I was so amazed that Fetch processed my claim without any hassle. I will continue to use Fetch for any future pets as this was such a simple process.
Insurer: Fetch
By: Jill
Spot is super easy to use
Spot is super easy to use. Its easy to put in a claim and to upload files. They are very quick to respond and to deposit money. The customer service is very easy to get through to a human.
Insurer: Spot
By: Carolyn Simon
Spot is always there for any questions…
Spot is always there for any questions and the process is pretty fast ,this is my 1st insurance experience and would do it again ,
Insurer: Spot
By: Karen St John
Submitting a claim is easy via the…
Submitting a claim is easy via the mobile app. If they need more documentation, they send you a link to upload directly marking the experience user friendly.
Insurer: Spot
By: Christine Vargas
Agent was very helpful and friendly
Agent was very helpful and friendly
Insurer: Nationwide
By: customer
Great service
Great service, timely response and fully satisfied with the service.
Insurer: Pets Best
By: Harry Kochat
Great customer service!!! So helpful and pleasant!
Great customer service!!! Spoke to a lovely young woman named Bailey who helped me updating my contact info, navigating the site and with claims. Was frustrated before I spoke with her but she made my experience so pleasant. Thank you Bailey! Thank you FETCH!
Insurer: Fetch
By: Shelley