Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Appreciated the quick response.
Appreciated the quick response.
Insurer: MetLife
By: Michael Demelo
I was immediately connected with the…
I was immediately connected with the right person-no waiting or being shuffled around. I talked to Frank who did a great job explaining things and answered all my questions. He had a great phone voice.
Insurer: Nationwide
By: Alison Macku
Fast easy to file a claim
Fast easy to file a claim. Got every penny of my claim. Loved how easy it was. Make me egar to take my baby to the vet. Never had pet insurance before I would recomend everyone to get insurance on there pet , you want mind taking the pets for there check ups. Thanks again for a fast great easy claim service process. Wanda hughes ,Heidi thanks you as well.
Insurer: MetLife
By: Wanda Hughes
Fast and friendly service
The representative was friendly and it was fast and easy to get signed up. They are the only ones who offer exotic pet insurance in the USA, so I am grateful they offer this.
Insurer: Nationwide
By: Krystal
Chad was very thorough with getting me…
Chad was very thorough with getting me started on my pet insurance.
Insurer: Nationwide
By: Tiffany
Easy and Helpful
Since obtaining this insurance, I have made multiple claims. The process was simple and every decision was explained. Additionally, when one of my dogs passed they made it simple to change the policy to only cover the one dog.
Insurer: MetLife
By: Kim
So thankful to have this insurance and…
So thankful to have this insurance and the communication and extra ease in processing has been so nice during a very emotional time
Insurer: Trupanion
By: Annie
Thank you for fast and great service
Thank you for fast and great service. Great customer service and thanks for great explanation of benefits my Princess Pumpkin be receiving. Much appreciated!!!
Insurer: Nationwide
By: Rosaline Espiritu
Excellent custom service
Excellent customer service! Nadine explained everything to me in detail and was very patient in answering my questions. I have comfort that I made the best decision for my dog Sadie.
Insurer: Fetch
By: Tema Moss