Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Highly Recommend
Pet's Best is amazing. I have recommended the company to many friends and neighbors who have pet or just obtained a pet. This has outstanding service, good pricing and a transparent claim process.
Literal lifesavers
I have been with Pumpkin for over 5 years and have had them for 5 animals. They have helped me save and prolong the life of my cats. When one of my cats did pass they sent condolences, a candle and got in contact with me. I have never had to fight for treatment, claims are quick and they continue to help me save my pets and give me peace of mind. I wouldn't have pets without insurance and I will constantly choose pumpkin. They have saved me over $30,000 easily and they have been so very kind.
Insurer: Pumpkin
By: Chocho
They did just what they promised
They did just what they promised. They were there when our cat was having a heat attack. The claims filed through the vet and paid everything but our deductible just like they said. They even checked up on our cat. Love them.
Insurer: Trupanion
By: Dwayne
This insurance has been wonderful
This insurance has been wonderful, they paid me back in a Timely matter. I would definitely recommend them.
Insurer: ASPCA
By: Tracy Pearce
This was my first claim with MetLife…
This was my first claim with MetLife Pet insurance. I had to upload 7 pages of data from the adoption/rescue group on my dog's health and two invoices from my own vet, along with his SOAP. The last item didn't get uploaded correctly. However, the claim adjuster completely overlooked the heartworm prevention shot on my claim. It took 3 phone calls to get that matter corrected. The good news is the persons I talked to on each call were very pleasant and understanding and indicated they were going to fix the problem, so I give a shout out to Morgan, Danisha, and Ben for your helpfulness. Ben especially explained how the preventation tests are grouped together for a total of $65.00. I misread the policy there. Hopefully, any future claims will be dealt with more efficiency in the adjuster's dept.
Insurer: MetLife
By: Marcie D.
Respond well
Respond well, reimbursed claims a bit slow, but overall a good company
Insurer: Spot
By: customer
Impossible to cancel policy without calling and they're closed frequently
Decent pricing but we just simply weren't using it. After years of spending thousands of dollars on insurance, canceling was a massive headache. There's no option on the website to cancel your policy, nor to message/email them requesting thus, so you're stuck calling them - And then, you're restricting to their office hours. We might eventually enroll in insurance again when our dog gets older, but we won't be using ASPCA simply due to the headache it is to cancel a policy.
Insurer: ASPCA
By: JE
Quick and efficient...last thing you…
Quick and efficient...last thing you want is a lot of stress after your baby has emergency
Insurer: Pets Best
By: Lisa Petersen Cofer
Alexis was very helpful with a…
Alexis was very helpful with a reimbursement issue - Met Life over paid me! There had been a problem with the prescription dosage and charges. She helped me get the process started so I could send back the overpayment.
Insurer: MetLife
By: customer