Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Consistently outstanding customer…
Consistently outstanding customer service! Thank you! Robert Ferreira Newport, RI
Insurer: MetLife
By: Bobby Ferreira
Policy & Claims
The policy itself provides peace of mind, allowing to choose the best treatment for your pet without worrying about the bull. Submitting claims and receiving payouts are a breeze. No back and forth and hassling.
Insurer: Spot
By: Adrienne Ali
Overall really good experience
Was an excellent experience except for the slight confusion of the file attachments being doubled in the two separate claims that were combined into one. Ultimately, I confirmed by calling up and the refund was broken down with simple explanations and executed relatively quickly.
Insurer: MetLife
By: Cal C.
Joshua Sabado solved a complex policy…
Joshua Sabado solved a complex policy question for me quickly, clearly, and without any of the runaround you often get on insurance calls. That level of service is a big part of why I keep choosing Fetch for my pet insurance, it makes the difference when it actually matters.
Insurer: Fetch
By: Nikhel Sylvain
Easy and fast turnaround
The website is easy to navigate. Knowing I need to upload invoice and SOAP notes makes for an easy upload and review knowing I've included everything I need. The turnaround time is great, as well. All in all, it's an easy process.
Insurer: MetLife
By: KM
Very thorough website and friendly…
Very thorough website and friendly experience
Insurer: MetLife
By: Sandra
Thank you for caring and making things easy!
So very grateful for the ease when paying the vet bill for my boy. The last thing anyone wants to worry about when an emergency situation occurs, is the cost. In a matter of minutes, a large portion of the emergency visit was taken care, no questions, no problems at all. Much relieved to take the dog I love home, and thankful for the people at trupanion, Thank you!
Insurer: Trupanion
By: Shelley
Total scam and waste of money. This company is awful and didn't reimburse me for any of my 25 claims.
I researched and researched the companies before purchasing for our new labrador. I followed all of their instructions, sent in all my claims, wasted so much time doing so and getting receipts and submitting and calling customer service. I've had about $8K in bills in the first year of my dogs life, and there was always a "disclaimer" or "read the fine print" that prevented them from reimbursing anything. I sent in about 25 claims, and every single one of them was denied. Not only did I receive nothing in return and pay the $978 for the year, but I wasted SO much time in dealing with them. They''re an awful company and a scam. Save yourself the time and frustration of getting "we denied your claim" 35 times, and wasting another $1K on nothing in the first year of a dogs life.
Insurer: Pets Best
By: Kimberly
Saved us thousands!
Our dog is 9 years old and she has been insured by Trupanion since we brought her home as a puppy. At about a year she developed a seizure disorder. Trupanion has saved us thousands and thousands of dollars! Never a quibble about claims and prompt payment is always delivered.
Insurer: Trupanion
By: Vickie M Schafer