Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Josh was very informative and easy to…
Josh was very informative and easy to work with to help set up insurance for our new puppy
Insurer: Fetch
By: David S Maron
Sonnet makes it easy
Sonnet makes it easy, shout out to tangerine for sending me an e mail about sonnet insurance. My experience was out of this world, I am now sonnet and will never leave as long as they remain in Canada! Thank you
Insurer: Sonnet
By: Gregory Finch
My experience with MetLife Pet…
My experience with MetLife Pet Insurance was positive. It was easy to upload the document and to track the progress of my claim. Filling out a claim was very simple and reimbursement was processed quickly. Also, don't have to worry about mailing my monthly payment as my bank account will be debited automatically.
Insurer: MetLife
By: customer
Great customer service
Had a price increase in my area, called customer service to explain - I spoke to Jennifer E who was absolutely amazing at explaining, and helping me resolve my issue. I have never trusted insurance before I spoke to her! Thank you Jennifer! Will be staying with Fetch
Insurer: Fetch Canada
By: customer
During these difficult times
During these difficult times, Healthy Paws has provided superior service. Everybody knows that during a pets final stages aside from the grief, medical expenses can be daunting at times. HP as made the financial part manageable with the friendly and quick service. Thank you.
Insurer: Healthy Paws
By: Karim Fernandez
Easy Process
Submitting the forms was very easy. Even after the forms were submitted, MetLife was able to open multiple claims per corresponding documents. I was kept up to date on the whole process and was reimbursed the same day the claim was approved. Great experience.
Insurer: MetLife
By: Anthony
I cannot say enough good things
I cannot say enough good things about Trupanion. I have never had any kind of issues with claim filing. You guys are very compassionate,understanding,caring and courteous. Payments are always quick and right on point. I just found a vet that accepts direct payment which is awesome. I am so glad that I chose Trupanion for my 2 babies. Keep up the good work
Insurer: Trupanion
By: Leanne