Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Cookie issue
Cookie issue, one must have personalization cookie enabled to input CC information and complete purchase. No response , warning or requirements warning. I called their number nd they transfered me to someone who would sell me the policy but did not understand the issue. I corrected before she got on the phone. FIX YOUR APPLICATION and ERROR HANDLING!!
Insurer: MetLife
By: Samuel Schneider
The customer service was just okay
The customer service was just okay, it's nice when they're more knowledgeable about the product and others like it and when they go that extra mile for the customer.
Insurer: Nationwide
By: Rosalva Chavez
Aileen made things easy to understand…
Aileen made things easy to understand and walked me through the process. Appreciate her recommendations, patience in answering my questions, and kindness throughout the call.
Insurer: Fetch
By: PJ
Eileen made the process of transferring…
Eileen made the process of transferring my babies to my name in time for one of them to have a surgery smooth and easy!
Insurer: Fetch
By: Trinity
Amanda
Amanda, as soon as she took my call, she have been very sweet and energetic. The call was smooth and she is very knowledgeable about the plan details for my 2 dogs. I enjoyed speaking to her and ended up going with fetch.
Insurer: Fetch
By: Deniza Macias
Happy birthday to my 12 month old dog…
Happy birthday to my 12 month old dog and oh by the way vet bills are expensive so were raising your policy. The email they sent said it wasn't because of maximizing profits. Really? No insurance is in business for anything else, its a business. I am an RN who delivers care to my patients, I care about people, the corporation doesn't care about people, its the bottom line. The increase is profit margin, nothing else. Next time when you send a happy birthday, maybe wait a day or two before you send "now that your pet is a year we are upping the cost of your policy" email. Just tacky. And by the way my dogs year cost you nothing, 100% profit for you and now your charging more, buyers beware. We have until July 16, 2026 to find a different pet insurance as it goes up July 17, 2026. We will not be staying.
Insurer: Trupanion
By: Guest
I love the customer service and ease of…
I love the customer service and ease of the reimbursement process. Thank you - Meg
Insurer: MetLife
By: customer
When my dog became sick
When my dog became sick, I called your Vet Tech. She recommended we take our dog to the vet. This saved her life, because she had a blockage. I had much difficulty submitting claims, because you don’t allow large downloads. It was cumbersome to submit, because I had to speak to an agent each time. All the people I spoke with were kind and understanding.
Insurer: MetLife
By: Geri Garrison
Thank you, Jon!
Jon was really patient and nice when answering all my questions regarding avian insurance. He was very knowledgeable with everything to do with Nationwide. His confidence made me even more certain that this was the right choice for my sweet lovebird!
Insurer: Nationwide
By: kimberly