Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Stephanie was great
Stephanie was great! She was through and very clear in voice tone. Professional and knowledgeable about the content and cost of the product.
Insurer: Prudent Pet
By: Julie
My dog is now 16 years old
My dog is now 16 years old. Throughout the fifteen years I have had Trupanion insurance, I have found too many claims have not been paid due to “allergy” pre-existing conditions from the first few months of my dog’s life before purchasing the monthly coverage. The deductibles have also been applied inappropriately. There are just too many excuses for non-payment. It’s been a disappointing experience using your insurance. When I hear about friends whose coverage is quick with no objections, I feel that my claims results paled in comparison.
Insurer: Trupanion
By: Caren
Pet Insurance Is A Must Have!
Pet Insurance Is A Must Have! I chose Trupanion as the provider for my pets as soon as I got my pets. I’m so glad I did. My cat ended up getting a type of cancer along with IBD at age 4 months. Our dog developed urinary incontinence at 4 1/2 years old. They have a good set up for meeting deductibles by condition. Claims are processed quickly and payments made within days. Customer service has been very helpful any time I’ve had to call.
Insurer: Trupanion
By: Michelle
Derek Was a great Help
Derek gave me all the information I needed and the time to reach a decision. So far so good. (I must add that the repeated texts and emails from the company were a bit annoying)
Insurer: Prudent Pet
By: Edward Fidelman
Initial problems filing a claim.
Due to technical problems with entering my claim online (after numerous attempts), I contacted customer service via phone and obtained the email for sending my claim using that method. Two days later I was contacted with a claim number. From that point it was smooth sailing. My claim was processed and resolved to my satisfaction within a reasonable period of time.
Insurer: Fetch
By: Carolyn
Little bumpy at first when they denied…
Little bumpy at first when they denied my claim based on another pets notes, but they then rectified it once I called. Other than that issue, it's been great.
Insurer: MetLife
By: Allison S
I really appreciate Nadine
I really appreciate Nadine; she was very patient, professional, and thorough. She explained the options very well, and I secured insurance with the company.
Insurer: Fetch
By: Sabrina Barfield
Dealing with Trupanion was one of the…
Dealing with Trupanion was one of the best experiences I have ever had! They answered my phone calls immediately, and I was connected to a live agent who was able to answer all my questions and assist me with the paperwork. I filed two claims and both were settled within 18hours. Payment was sent out immediately. Everything was covered except I what knew would not be(clearly stated in my contract). After this experience, I would never have another pet insurance except Trupanion! Thank you Trupanion for making my stressful time easier.
Insurer: Trupanion
By: Don
agent was knowledgeable
agent was knowledgeable
Insurer: Fetch Canada
By: aaryan juneja
A problem came up and they labeled it…
A problem came up and they labeled it preexisting. The vet diagnosed it as something different but they still said it was preexisting. They don't mind taking your money though. Bad choice!
Insurer: Pumpkin
By: Jb