Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
They are always there when I needed…
They are always there when I needed them. Know exactly the cost of the visit before I leave the office.
Insurer: Trupanion
By: dar
Great coverage, horrible customer services reps
I love the coverage and the options to build a custom plan. However, their customer service reps are horrible and unemphatic. I called twice, the second rep was the worst. He claimed I called 4 times and just don't get it (I lost a pet and wanted her coverage terminated, and yes, he actually said I didn't get it). I called twice, he me being transferred as 2 calls, he made it sound like I was an idiot. On top of that he overused my name, making it sound like he was talking to a child. This was all over a dispute about premiums. Apparently, even if they have your premiums for the month, when a pet dies your policy is reworked and you have to pay the new premium RIGHT AWAY while you wait for your refund. Times are hard, I couldn't afford to do that. Finally, it came to light that I could call the day before my premium was to be withdrawn out of my account, they would update the policy and withdraw the new amount. Had the guy started with that when I told him I couldn't afford to pay right away, it would have avoided a lot of hassle. Instead I was treated like a child who just didn't understand anything. Saying they understand is meaningless when they treat you like you are a child. I am not 100% confident they will NOT withdraw my old premium as well. I also sent them an email last week, no response. It wasn't until after my call that suddenly they decided to answer. These are sales people, they don't care. They work on commission. The first guy didn't even tell me I had options to change my current coverage on my remaining pets, he just quoted me about $20 less then I am paying now. Thank you, Metlife, for making a traumatic situation even worse. Update - the Metlife response is a bot. It says the same thing to everyone across all platforms. Calling them caused the nightmare to begin with.
Insurer: MetLife
By: Tracie Winter
Murphy had a serious reaction to a…
Murphy had a serious reaction to a vaccination which necessitated a trip to the urgent vet. The online claim process at Healthy Paws was simple to complete, they responded very quickly, and our policy helped defray a significant chunk of the bill. I'm very happy with Healthy Paws and heartily recommend them!
Insurer: Healthy Paws
By: Jeffrey and Murphy woof
Very kind and knowledgeable
Very kind and knowledgeable
Insurer: Nationwide
By: Stephanie Rivera
Terrible Pet Insurance Company
Very unaffordable after a couple of years. I cancelled them when they increased my policies over $1,000 in one year and they also didn't cover items they had previously covered. I believe that was due to people not being properly trained. One time I submitted a claim for medication and they said food was not a covered item. It was a medication they had previously covered many times. Terrible company.
Insurer: Pets Best
By: Kumite E
Highest quality pet insurance!
The best customer service providing attention promptly and always with kindness and knowledge!
Insurer: Trupanion
By: Cynthia
Great customer service
Great customer service, all of my questions were answered. My vet already sent back the paper work
Insurer: Nationwide
By: Sandra Saposnick
Fast Turn Around Time On The Payments
I have had nothing but a great experience with Nationwide Pet Insurance. The turnaround time for processing a payment is excellent. From the time they get my claim to the time the money hits my account is usually a few days. You can't beat that. The only thing I would change is for them to work something out with the veterinary offices to pay them directly, and we just pay the copay when we walk through the door. I would highly recommend getting your pet insurance through them.
Insurer: Nationwide
By: Charlene St. Sauveur
Toddd was great super patient very…
Toddd was great super patient very efficient!
Insurer: Nationwide
By: Kayla
Easy to contact quick response quality…
Easy to contact quick response quality service
Insurer: Nationwide
By: Priscilla Turner