Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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I had a lot of trouble for a long time…
I had a lot of trouble for a long time with demands made for additional documentation until someone finally made the correct description of what was needed. Since then, it has gone smoothly with the unfortunate bills my dog has needed for the first time with you.
Insurer: MetLife
By: David & Lily
The online quote experience was smooth…
The online quote experience was smooth and simple. I was connected with an agent who was super knowledge and very supportive in walking through my auto insurance policy I picked. Purathi was even willing to cobrowse with me to ensure I was comfortable completing my purchase. That was very nice.
Insurer: Sonnet
By: Charmaine Rhoden
Reimbursements are so easy and…
Reimbursements are so easy and convenient in MetLife . They are super friendly and super approachable. I have had super reimbursements from them
Insurer: MetLife
By: customer
Fast and efficient
Kept in the loop regarding Coco’s claim by receiving updated emails and texts. Fast transfer of funds. No issues or delays.
Insurer: MetLife
By: customer
Great claims processing
These folks are very efficient. They processed some of my recent claims accurately and the reimbursement was in my account in a week. In today's world, that's awesome.
Insurer: Pumpkin
By: Ronald
Fair Pet Insurance
Always quick to respond and explanations are clear and concise. Payment is quick and fair.
Insurer: Pets Best
By: Judy Weatherby
Simple & Easy Claim Process
Quick, easy and painless experience. MetLife has been a breeze to work with!
Insurer: MetLife
By: Maddie
Outstanding pet insurance & outstanding service!
I can’t speak highly enough about MetLife Pet! I have never had pet insurance (in spite of having multiple dogs for several years!) so when my company offered it as a option for my health insurance, I jumped on it right away! Little did I know how excellent the service would be! Everybody & everything from the representatives who answer the phone to the process of receiving payment for various issues/procedures with my golden retriever, everything has been wonderful. My rates went up slightly, but I’m not surprised because my golden had a copperhead snake scare, and mast cell cancer last year; most everything was covered by MetLife and reimbursed, and it only went up $10. I’m thrilled with their kindness, their , Services, and would not hesitate to recommend them 100% 10 out of 10 stars!
Insurer: MetLife
By: Mickey Barrett
It takes MetLife nearly 4 weeks to…
It takes MetLife nearly 4 weeks to refund minimal refund to me. Then you lied about me being covered for my lovely female to be spayed. And then I cancelled my insurance with you and you still did an autopay for another month. The worst experience with MetLife. Don’t sign with them
Insurer: MetLife
By: customersharol haile
Easy and convenient!
It's always easy and convenient to file a claim! Reimbursements come quickly!
Insurer: MetLife
By: Gretchen