Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Aging Dogs
I have three dogs now in their golden years. As they age, medical problems are more prevalent. I’m glad to have Pets Best in my corner excellently managing my back to back claims.
Very Satisfied
I have used Pets Best Insurance for the past ten years. I have been highly satisfied with the ease of filing a claim and the updates they give you on every claim. Refunding amounts are processed quickly.
Very helpful
Very helpful , explained the plans and how they paid to make them understandable thanks !
Insurer: Nationwide
By: Suvella Lorraine Vowell
Confidence in Pets Best
Pets Best is always prompt, complete, and understanding. I very much appreciate their service. "
Trupanion is an unethical company
Trupanion is an unethical company. Full stop. I've been a policyholder for over 10 years. They denied a completely legitimate allergic reaction treatment saying my dog had an allergy over a decade ago. The issues are not related at all. Avoid this company and find a reputable pet insurer that honors policy terms.
Insurer: Trupanion
By: Peter Brunner
Claims are easy to submit and processed…
Claims are easy to submit and processed swiftly. Customer Service is very helpful if needed.
Insurer: Fetch
By: Joanne
Healthy Paws was very supportive in… Aggie's recovery.
Healthy Paws was very supportive in helping with our sick dog. The claims were easily submitted and claims were approved without delay. We received our approved claims quickly and correctly as per contract.
Insurer: Healthy Paws
By: Richard Howe
Cookie issue
Cookie issue, one must have personalization cookie enabled to input CC information and complete purchase. No response , warning or requirements warning. I called their number nd they transfered me to someone who would sell me the policy but did not understand the issue. I corrected before she got on the phone. FIX YOUR APPLICATION and ERROR HANDLING!!
Insurer: MetLife
By: Samuel Schneider
The customer service was just okay
The customer service was just okay, it's nice when they're more knowledgeable about the product and others like it and when they go that extra mile for the customer.
Insurer: Nationwide
By: Rosalva Chavez