Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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The last guy who spoke with me over the…
The last guy who spoke with me over the phone helped clarify everything and understand what was going and even offered to help, excellent customer service
Insurer: Sonnet
By: Abderrahman Naj Elfitouri
Explaining policy/Claims review
Thank you Samantha for going over my benefits and telling me how to file my claims. I understand more clearly now, of all the benefits. Thank you also for letting me know that sometimes the vets are (might be) willing to help with my claims.
Insurer: Fetch
By: Georgia Cavin
I LOVE Trupanion!
I LOVE Trupanion!! They are quick to review claims, very responsive when I have questions and have been wonderful to work with!
Insurer: Trupanion
By: Tammie Pyle
Amazing customer service
Super helpful, friendly, and patient!
Insurer: Nationwide
By: Sami
Great experience
Getting the quote was simple and when decided to go with it the process was easy and painless, had a few questions so called got through to agent right away she was helpful and knowledgeable and answered all my questions for me.
Insurer: Sonnet
By: L. J
Excellent pet Insurance
I have had Healthy Paws Insurance for almost 8 years with my dog. It honestly was the best decision I made for my dog. It was so easy to put in a claim and receive the payment. I had to major surgeries for my dog and it was effortless to do a claim and receive the payments. I can not express enough how grateful I am.
Insurer: Healthy Paws
By: Lesley Lustig
Easy and affordable.
Angela made getting insurance for my buddy Ozzie a breeze. Thanks for all your help. I feel better my buddy is covered. Way to go Angela and Embrace.
Insurer: Embrace
By: customer paul
we got both of our puppies covered
we got both of our puppies covered. it was fast and easy. Aileen Andino was friendly and knowable about the policy I bought.
Insurer: Fetch
By: Wilbert Leonberger
I had never filed a claim
I had never filed a claim. My yorkie was very ill and needed testing, meds, ultrasound and ivs. I submitted my claim for the entire costs. Spot processed my claim quickly and efficiently. I am very pleased with the company.
Insurer: Spot
By: MARY SUE OLIVER
It is easy to submit claims and…
It is easy to submit claims and representatives are extremely helpful.
Insurer: MetLife
By: LISA