Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Always efficient and professional
Always efficient and professional. Prompt payment of claims is hassle-free and greatly appreciated!
Insurer: Trupanion
By: Meg
I have submitted two claims thus far…
I have submitted two claims thus far regarding my dog fracturing his paw and Trupanion has been exceptional in their service. The claims' processing time frame has been super quick and the payment has been quick as well. I am happy that I chose Trupanion; They have lived up to their reputation of having stellar service.
Insurer: Trupanion
By: J West
Easy submission process
I’ve submitted 4 separate claims so far for one total issue, as there have been many vet visits. Submitting has been easy, and they have accepted explanations referencing the previous info without a problem. EOBs have been clear and reviews and reimbursements for the first three have been timely.
Insurer: ASPCA
By: Anita Griffith
They really didn't try to assist me…
They really didn't try to assist me with providing me with a policy that would really help with my pet which is why I terminated my policy
Insurer: MetLife
By: Tatisha Maples
The ease of use for the app was…
The ease of use for the app was incredible. The issue that I had was the Zelle option was not working but other than that it was ok.
Insurer: MetLife
By: customer
I was AMAZED
I was AMAZED. I have fortunately not had to use our pet insurance before. I got it when our dog was a puppy and he is 7 years old now. So, needless to say, I did not know what to expect. He recently had a growth pop up on the back of his leg at one of his joints. It required minor surgery and thankfully, the growth was benign. We paid the invoice at the vets office. Once we knew there wouldn't be any additional related invoices, I submitted the paperwork online one evening about 8:30 pm. I had an email from Trupanion around 3:30 am (7 hours'ish later) approving the claim. And the funds were deposited into our account the next day. I can't ask for better or quicker service on our claim. Hopefully, we won't have to submit another for a very long time. But it's good to know that we have a great pet insurance with exceptional service.
Insurer: Trupanion
By: Sharon
I’m canceling this
I’m canceling this. Pay and pay and everything is denied evn when there is no preexisting issue. 👎
Insurer: Embrace
By: Daphne
Very responsive
Very responsive. They kept me updated during the process. I really love this insurance for my fur babies.
Insurer: Pumpkin
By: customer
You were there when I needed you
You were there when I needed you
Insurer: Trupanion
By: Charles