Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fast and friendly service
The representative was friendly and it was fast and easy to get signed up. They are the only ones who offer exotic pet insurance in the USA, so I am grateful they offer this.
Insurer: Nationwide
By: Krystal
Chad was very thorough with getting me…
Chad was very thorough with getting me started on my pet insurance.
Insurer: Nationwide
By: Tiffany
Easy and Helpful
Since obtaining this insurance, I have made multiple claims. The process was simple and every decision was explained. Additionally, when one of my dogs passed they made it simple to change the policy to only cover the one dog.
Insurer: MetLife
By: Kim
So thankful to have this insurance and…
So thankful to have this insurance and the communication and extra ease in processing has been so nice during a very emotional time
Insurer: Trupanion
By: Annie
Thank you for fast and great service
Thank you for fast and great service. Great customer service and thanks for great explanation of benefits my Princess Pumpkin be receiving. Much appreciated!!!
Insurer: Nationwide
By: Rosaline Espiritu
Excellent custom service
Excellent customer service! Nadine explained everything to me in detail and was very patient in answering my questions. I have comfort that I made the best decision for my dog Sadie.
Insurer: Fetch
By: Tema Moss
I had a lot of trouble for a long time…
I had a lot of trouble for a long time with demands made for additional documentation until someone finally made the correct description of what was needed. Since then, it has gone smoothly with the unfortunate bills my dog has needed for the first time with you.
Insurer: MetLife
By: David & Lily
The online quote experience was smooth…
The online quote experience was smooth and simple. I was connected with an agent who was super knowledge and very supportive in walking through my auto insurance policy I picked. Purathi was even willing to cobrowse with me to ensure I was comfortable completing my purchase. That was very nice.
Insurer: Sonnet
By: Charmaine Rhoden
Reimbursements are so easy and…
Reimbursements are so easy and convenient in MetLife . They are super friendly and super approachable. I have had super reimbursements from them
Insurer: MetLife
By: customer