Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fast and efficient
Kept in the loop regarding Coco’s claim by receiving updated emails and texts. Fast transfer of funds. No issues or delays.
Insurer: MetLife
By: customer
Great claims processing
These folks are very efficient. They processed some of my recent claims accurately and the reimbursement was in my account in a week. In today's world, that's awesome.
Insurer: Pumpkin
By: Ronald
Fair Pet Insurance
Always quick to respond and explanations are clear and concise. Payment is quick and fair.
Insurer: Pets Best
By: Judy Weatherby
Simple & Easy Claim Process
Quick, easy and painless experience. MetLife has been a breeze to work with!
Insurer: MetLife
By: Maddie
Outstanding pet insurance & outstanding service!
I can’t speak highly enough about MetLife Pet! I have never had pet insurance (in spite of having multiple dogs for several years!) so when my company offered it as a option for my health insurance, I jumped on it right away! Little did I know how excellent the service would be! Everybody & everything from the representatives who answer the phone to the process of receiving payment for various issues/procedures with my golden retriever, everything has been wonderful. My rates went up slightly, but I’m not surprised because my golden had a copperhead snake scare, and mast cell cancer last year; most everything was covered by MetLife and reimbursed, and it only went up $10. I’m thrilled with their kindness, their , Services, and would not hesitate to recommend them 100% 10 out of 10 stars!
Insurer: MetLife
By: Mickey Barrett
It takes MetLife nearly 4 weeks to…
It takes MetLife nearly 4 weeks to refund minimal refund to me. Then you lied about me being covered for my lovely female to be spayed. And then I cancelled my insurance with you and you still did an autopay for another month. The worst experience with MetLife. Don’t sign with them
Insurer: MetLife
By: customersharol haile
Easy and convenient!
It's always easy and convenient to file a claim! Reimbursements come quickly!
Insurer: MetLife
By: Gretchen
Response time for payment was great
Response time for payment was great. I made sure that all soap notes were also submitted to claims. Thank you for being efficient.
Insurer: MetLife
By: BJ
Claim process was easy and fast
Claim process was easy and fast. Best experience.
Insurer: Pumpkin
By: Christopher
The people
The people made this great. The rising cost is why I can’t give 4 stars, and not having the sliding scale of deductible is another reason. But the fact that I can call, not wait on hold and speak with a pet lover like me is why this company is the only company I’d choose. I also like how I can bill Trupanion’s directly without having to go out of pocket first.
Insurer: Trupanion
By: Angelina