Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Amazing customer service
Super helpful, friendly, and patient!
Insurer: Nationwide
By: Sami
Great experience
Getting the quote was simple and when decided to go with it the process was easy and painless, had a few questions so called got through to agent right away she was helpful and knowledgeable and answered all my questions for me.
Insurer: Sonnet
By: L. J
Excellent pet Insurance
I have had Healthy Paws Insurance for almost 8 years with my dog. It honestly was the best decision I made for my dog. It was so easy to put in a claim and receive the payment. I had to major surgeries for my dog and it was effortless to do a claim and receive the payments. I can not express enough how grateful I am.
Insurer: Healthy Paws
By: Lesley Lustig
Easy and affordable.
Angela made getting insurance for my buddy Ozzie a breeze. Thanks for all your help. I feel better my buddy is covered. Way to go Angela and Embrace.
Insurer: Embrace
By: customer paul
we got both of our puppies covered
we got both of our puppies covered. it was fast and easy. Aileen Andino was friendly and knowable about the policy I bought.
Insurer: Fetch
By: Wilbert Leonberger
I had never filed a claim
I had never filed a claim. My yorkie was very ill and needed testing, meds, ultrasound and ivs. I submitted my claim for the entire costs. Spot processed my claim quickly and efficiently. I am very pleased with the company.
Insurer: Spot
By: MARY SUE OLIVER
It is easy to submit claims and…
It is easy to submit claims and representatives are extremely helpful.
Insurer: MetLife
By: LISA
The women we spoke to to file the claim…
The women we spoke to to file the claim was wonderful and helpful. We had no trouble submitting the claim.
Insurer: Spot
By: Patricia Telech
Pumpkin is extremely responsive to…
Pumpkin is extremely responsive to whenever I submit either an estimate or an invoice. I appreciate their support and this coverage is well worth it.
Insurer: Pumpkin
By: Robin
I was very happy with the quick reimbursement
I was very happy with the quick turnaround in receiving my reimbursement. Also, there was always an email sent to keep me updated with the process so that I knew to log into the app to look at the status. There was a time that I needed to call and talk with someone over the phone and the person had excellent customer service skills. She went out of her way to be helpful, and I felt like it was genuine. I am so happy that I chose MetLife Pet insurance. I plan on having them has long as I have my cat.
Insurer: MetLife
By: Sherry Bancroft