Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
AVOID Pets Best. Worst company I have ever dealt with
Worst company I have ever dealt with. Continuously promised that they were processing my claim but never did. They repeatedly strung me along with false promises of claim processing and then did nothing. Before you know it months go by and you pay the premium and get NOTHING but the runaround. No insurance is better than this insurance. AVOID Pets Best!!!!!
Insurer: Pets Best
By: Scott Tews
Thank you very much
Thank you very much. This person was very helpful in explaining that my policy had a $45 limit on annual wellness vaccinations. I had asked if a better plan would be better if I decide on one in the future. She was helpful in explaining that a higher priced plan would only save me $10. I appreciated her honesty.
Insurer: Pets Best
By: Miss Pittsburgh
How quick they were to go over…
How quick they were to go over everything and send us the check. Very easy to work with
Insurer: Spot
By: donna Zeigfinger
Lovely and Easy
Lovely and easy to deal with the people online and the app!
Insurer: MetLife
By: customer
That they will take care of your pets care asap while in 911
Thank you I can’t thank you guys enough
Insurer: MetLife
By: Carlina Rebeiro
Easy process for claims and fast…
Easy process for claims and fast reimbursement. My pup seems to have a very sensitive stomach and had several bouts of diarrhea requiring visits to the vet. I was afraid they might not cover the repeat visits but thankfully they did! We have her on a sensitive stomach diet now so hopefully no more issues!!! Thank you Fetch !
Insurer: Fetch
By: Laura
Excelente servicio y excelente atención
Excelente servicio y excelente atención
Insurer: Spot
By: omar cienfuegos
A fabulous person
A fabulous person. A true ambassador of FETCH. Professional and accurate with assisting me filing a claim. The best of the best. Thank You Kaitlyn.
Insurer: Fetch
By: Christopher Buemi