Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The only positive experience I've ever had with an insurance company
I adopted a senior chi mix in 2019, and he was insured through Embrace from 2020 through 2026. Every experience I had with the company was great; all of my claims were covered, and when I needed an explanation there was a lways someone to help. The Paw Desk, a 24/7 helpline for pet parents, was a fantastic resource. Everyone I encountered at Embrace was compassionate and knowledgeable, I had to cancel my policy this week. The premiums became unaffordable at renewal. If it made sense for me to keep Embrace, I would. They have kept both of us comfortable for six years.
Insurer: Embrace
By: Julie
It was fast and easy and I did…
It was fast and easy and I did appreciate how quickly they responded
Insurer: Spot
By: Arden Daniels
Quick reimbursement time
Quick reimbursement time
Insurer: MetLife
By: Jessica Radmilovic
Trupanion is the best
Trupanion is the best. Never an issue on what's covered, quick responses to vet's office with notification to keep me in the loop. Best decision for medical coverage for my furbaby.
Insurer: Trupanion
By: Jayne
Be careful and read the fine…
Be careful and read the fine print....this company will tell you they have direct vet pay and they do not. Many vets do not participate.{called at least 5} Do your homework first before getting into this expensive plan. Customer service agents will also tell you wrong information to get you to sign up then backtrack. Also will promise full refund and not prorated if cancel immediately. That is not the case. Will be contacting better business borough....buyer beware!
Insurer: Trupanion
By: Mom
Impeccable
They are impeccable in client-friendliness, responsiveness, and rapid reimbursements.
Insurer: Trupanion
By: Brett
Amanda Mello was awesome and friendly!
Amanda Mello was awesome and friendly. She answered all of my questions and helped me set up the perfect policy for our pupper. She is a very proactive communicator which was really refreshing. Thank you!
Insurer: Fetch Canada
By: Hudson
Great Experience
App very user friendly. Response time for refund is incredibly fast!
Insurer: MetLife
By: Brenda Kiefer
5 year customer and very satisfied!
I've had Pet's Best since my two current dogs were puppies in 2021. They've always been reasonable and consistent with claims and have always processed them very quickly. The latest ones that were completed were done so just a few days after they were submitted.
Insurer: Pets Best
By: Russell
The process is simple and the customer…
The process is simple and the customer service is very helpful and payments are very speedy.
Insurer: Figo
By: Joanna