Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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My experience is  slow to pay always…
My experience is  slow to pay always looking for a way to get out of paying after over 14 years of paying my monthly premium. When I submit a bill they say well it’s eligible for review. Then days go by.  my vet sent them a bill directly over half a month ago Trupanion says we’re waiting for information from your vet. My vet says they’ve already sent everything two weeks ago. If you look at the top 10 that insurance companies, Trupanion is not on the list.
Insurer: Trupanion
By: Kirt Bell
This company is a complete scam
This company is a complete scam. Prepare to have none of your claims approved. Dont waste your money here
Insurer: Pumpkin
By: Lo
Absolutely horrendous company
Absolutely horrendous company. Incompetent support staff. They will deny every claim after paying them for years. Do not waste your money or your time here.
Insurer: Pumpkin
By: Lala Adel
I missed the date for submitting initial claim.
I missed the date for submitting Jellybean's initial claim. I called for help and spoke to the most helpful and gracious young lady. She walked me through the process for submitting the claims, telling me to include the initial claim even though it was not included in the charges. She explained that would make it easier for the claims adjuster to process the charges. It was very easy to complete and submit the paperwork. I promptly received conformation of receipt. I am most grateful for the updates of claims status and EOB. Thank you, MetLife for you help with my Jellybean.
Insurer: MetLife
By: Betsy
Great value and piece of mind
Great value and piece of mind, the sign up process is really easy.
Insurer: MetLife
By: Richard Cadogan
Very disorganize pet insurance
This is a very disorganize insurance. They are not familiar with California and they tend to ask for same items many times. If they acn not deunrstand invoices with cero balance they will ask you to provide that which ius almost imporssible then they will email you and close your acse. They imnplemented AI and this does not udnerstand any payment pethods so they will reject your claim There are many veterinarian methods to help pets that are "not" allowed claiming to be holistic in a VERY broad sense, like shock wave that is critical in arthritis to heal and imporve. They hired many agents that are either in training or they do not know the process, and they will transfer your call so you need to ask for a person that5 knows more. If the calims is rejected for not enough docuymentation it will delay refund for another 2 weeks. If you sent by email the calimns then is another 2 weeks. They do not understand either carecredit payments. they do not accept cosco pharmaceuticals because yoour name needs to be in the transcript though you pay with your cc. If you have 2 pets then is worst because you pay for bothe so they can t add 2 plus 2. Almost every submission needs to eb call in, weight and explain the same problem over and over. May agents are very nice and able to follow which is about 40 percent of all agents that answer the phone.
Insurer: Pets Best
By: Elizabeth T Arias
Spot Insurance has been a blessing
Spot Insurance has been a blessing! They are so easy to work with and truly help me with my sweet frenchie!
Insurer: Spot
By: Stephanie Parker
So happy with Trupanion
So happy with Trupanion, our dog has cancer and they have made getting treatment so easy and with less stress. We have had to have some very difficult conversations as a family but Trupanion has taken much of the financial burden away and while we know our time may be limited with our dog we will cherish every moment.
Insurer: Trupanion
By: Brian
adoro claims experience
I filed a claim and within one hour my claim refund was in my bank account, this is the fastest turnaround time I have ever seen from any company. I am so glad that I chose my dog's insurance through Adoro.
Insurer: Adoro
By: Linda
Called to get help sending in claims…
Called to get help sending in claims and was basically told to go on line and down load them . I do not have the ability to do that.
Insurer: Embrace
By: Kevin Mccauley