Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Misinformation displaying one price the…
Misinformation displaying one price the charged a different without me being aware of a change
Insurer: Nationwide
By: customer
Its a scam!
Ive had to jump through hoops over $100! I have told everyone I talk to NOT to get Trupanion. My dog and I visit different dog parks on a daily basis and I make sure everyone knows not to go through Trupanion. My family and friends including people on social media know of my terrible experiences. I would NEVER continue with this company and am so grateful I got the trial through the shelter so I could see what a scam this company is!
Insurer: Trupanion
By: Nolan Oliver
Pet's Best Health Insurance is a Great Pet Insurance Company
Pet's Best Insurance always takes very good care of it's customers and their pet, in my case a rescue dog named Dixie. Phone calls are answered reliably and thorough customer service is provided by friendly and knowledgeable customer service reps. All claims are reviewed quickly, detailed Explanation of Benefits are provided and payment is made in a timely manner. This is a very good company that I recommend to strangers and all of my pet owner friends.
Insurer: Pets Best
By: Paul M.
Embrace is easy to use
Embrace is easy to use. Always very responsive and reimburses quickly. Always gives a clear informed explanation. Great value.
Insurer: Embrace
By: Patricia
Answering questions when searching for insurance
Eric was very helpful and answered all of my questions. He was patient and I know that the company is a good one.
Insurer: Nationwide
By: Sharyn Sevigny
Chris McRae was great to work with
Chris McRae was great to work with, I called because I was a bit confused with the best plan for my Bailey. He explained in a clear and precise manner all the options. After speaking with him I purchased a great policy that will handle anything that could come up. Thank you Chris
Insurer: Fetch
By: DEBI JOHNSTON
I was trying to change my address from…
I was trying to change my address from Canada over to USA and I received a call from Amanda Mello. Wow, she was extremely helpful and nice! I realized that the process wasn’t as simple as just changing online, but after receiving Amanda’s help, it really went smoothly. She explained everything so well and had so much patience with me. She even put in a ticket with IT and called me the next day at the time she promised me to finish the whole process. She is one of the reasons I love having my pet insurance with Fetch. The world needs more people like her. Thank you Amanda!
Insurer: Fetch
By: Tatiana Z